Baytown Seafood Restaurant — Restaurant in Missouri City

I go here because I like their Gumbo and the fish is tasty as well. The last two times that I have went haven't been so pleasant. The girl at the front desk that may be Vietnamese needs some major customer service and phone training. The first incident was in August. I went with a friend to order some to go food which included Gumbo and a Fish dinner. I placed my order and decided to get a soda. I opened the soda and noticed that it was flat and out dated. I went to try to pick out another soda in their soda cooled but noticed that the sodas were outdated. I went to the front desk and explained to her and requested a refund. She proceeded to argue with me saying that I shouldn't have opened the soda and drank some. I clearly had not drank any of the soda. I flat out told her not to argue with me and just give me my $ back. The second incident happened last Thursday. I called in an order for Gumbo and the same girl answered the phone very dry and nonchalant. I looked at my phone like is this a restaurant that I'm calling. I go to pick up my Gumbo and notice that the lunch special price went up $3.85. The price use to be $8.05 and now it is $11.90 total. I understand that costs do go up and the struggle that everyone is going through right now due to the pandemic. I get to work to eat the Gumbo and noticed that it wasn't filled with all the ingredients as it usually is. I feel that if the price has increased significantly higher, then my Gumbo should be filled with Shrimp, Sausage, fish,...

Very unpleasant visit to your restaurant today at 12:10. My wife and I walked in and were told to sit where ever we wanted. Had a hostess come over drop menus and leave. After watching other people ( that came in after us) receive personal attention, drink orders taken, greeted etc.........., we left 15 minutes later............During the 15 minutes of conversation and waiting we watched 4 or 5 of your employees attending to all of the other tables but ours. Upon leaving and commenting to your cashier that we were not happy and would never be back, her nonchalant attitude sealed the deal. I have lived in the area for 15 years and have dozens of local businesses we will never patronize due to the same issues. The Sugar land/ Missouri City area is too large and offers too many choices for us to spend our money at an establishment that doesnt pay attention to its customers. I assure you, I will tell every one I know ( in the area) of our experience and have left appropriate reviews online. Once we left, we drove thru Tornado Taco ( next door-the drive thru taco stand) and received better service and consideration than your restaraunt. Not that it matters, but in the digital age with feedback easily left on social networks , you might train your staff how to properly attend to...

I have ate at a lot of Baytown Seafood and this one is the worst. I don't like writing bad reviews but this one needs it. My wife had the fish and it was ok. First when you walk in there was a bad smell which I did not know what it was. It took a long time for anyone to get our order. I ordered chicken fried steak and onion rings. After waiting and they brought me the food and then they said they are out of gravy. After looking at I wanted to send it back. Instead waiting longer I decided to eat it. After eating a couple bites I couldn't eat any more. The same thing with the onion rings I couldn't eat them. This was the worst cfs and onion rings that I have had in a long time. The waitress never came by and checked on us the whole time. When she brought us the check I told her this is the worst food I have had in a long time. She didn't care and then I said I would like to talk to the manager. Our waitress (Liza) kept saw me waiting but she never responded. As we were walking out another guy said don't eat CFS there because it is not any good. He said the fish and gumbo is good most of the time but they have bad days also. I think this place needs to remove there Baytown Seafood sign because it is giving bad names for all...