Boogies Chicago Style BBQ — Restaurant in Missouri City

I received cold food with the chicken that is so dry and old it's inevitable. Called the restaurant spoke with someone who claim to be a manager informed him of the problem with the food he got passed because I told him this meat was cooked 2 days ago which it was if not longer. After I complained about the food he claimed I was so called being irate which is a lie, if he doesn't want a complaint about the food don't send people old food. The other 3 people I spoke with prior to speaking to him was very kind and polite. Everyone that uses ubereats doesn't do it for a mere convenient I'm ill taking a lot of medicine and needed to eat to take my medications. I will never even attempt to support another"black owned business' the unprofessionalism is ridiculous. The chicken is so dry and hard the bone is even dried out. The beans are cloudy I don't know what that's about. I merely tried to have my food replaced and give them this plate back but "the manager" wants to be all in his feelings because the food is bad lacking the professionalism of a superior. I do want to thank the young lady and the 2 young men I spoke with for being so professional and polite, they know I wasn't irate or even upset when I initially placed the call to this restaurant it was that male.

The response to my complaint is a lie, I did not speak to the same male 3 different times neither was I "irate" you got passed when I told you that meat was cooked 2 days ago and those cloudy beans were spoiled. I know the difference in the voices between the young men I spoke with and the "manager". That meat was so old and had been reheated so many times it became the texture of jerky inedible. Had ubereats had the reviews from other people who had bad experiences at this place I would have never ordered here. If you're don't want anyone to complaint about bad food don't sell it. I'm done with this liar I got my money back and will never ever order from here. I'll stick with Big Horn BBQ at least they take care of their customers and don't serve old inedible food, lie on their customers or all in...

UPDATE #2: The owner has replied... To be honest, I have never had a meal that I truly enjoyed and that was worthy of a good review, but silly me, I kept giving them a chance. I have voiced my concerns with a member of their staff (when you were located on W. Airport) several years ago. After they relocated to their current location in Missouri City, I decided to try them again thinking that with a new location the food just might have been better as I do understandvrestaurants have their highs and lows. Regrettably, the older female who's often there isn’t the most pleasant person to deal with, so I just didn't say anything for the sake of argument and being disrespected. And just a note... All customers are "valued" customers whether they're repeat or not. No worries, I won't be returning. After this reply, I'll just spend my money where it's appreciated and my loyalty, hopefully, isn't questioned.

UPDATE: After giving them another try, I'M DONE! Tried their fried chicken and it was way too salty! It tastes like they soak it in a brine (which is common), but the brine is too salty and has no flavor; it tastes like only salt... no garlic, no onion powder... NOTHING! I tried to give my people a chance, but I just can't anymore, my health can't be compromised! I'd been down with Boogie's for some time, but I am not with my food tasting like lighter fluid!! My rib tips tasted like lighter fluid and that is a problem! DO NOT SPRAY LIGHTER FLUID ON THE GRATE OR FOOD WHEN...

This is the BEST BBQ I have ever had hands down! I found this place on Uber eats and decided to take a risk and order and I'm so glad I did.. this is actually my 2nd time ordering from them this month. I'm a fan of sweet sauce with a little kick and their sauce is perfection... the RIB tips was my first time order and OMG.. mind blown! They had the right amount of smokey flavor and perfect tenderness! So juicy.. I also got the daily special fried chicken with sauce the chicken was seasoned and fried so nice, crunchy outside, juicy inside.. and the price is so cheap.. today I got regular ribs and smoked chicken with a loaded baked potato because why not... everything was seasoned to the Gods and not over sauced.. the Red Kool aid was thirst quenching .. and just right on the sweetness scale ... IM SUPER SATISFIED AND THIS IS NOW MY GO TO BBQ SPOT.. I COULD KISS THE COOK AND THE PIT MASTER... HELL I WANNA KISS THE WHOLE DAM STAFF.. OH I FORGOT TO MENTION THIS SWEET POTATO BAR ... OMG ITS SO DELICIOUS.. IT LIKE A BUTTER CAKE.. ITS SO YUMMY! GO TRY IT YALL WONT BE DISAPPOINTED! AND THIS IS COMING FROM SOMEONE WHO HAS NEVER BEEN IN PERSON TO THIS RESTAURANT .. THAT SAYS A LOT.. AND MY FOOD WAS ALL CORRECT AND STILL HOT WHEN IT MADE IT TO MY HOUSE....