Little Caesars Pizza — Restaurant in Missouri City

This place needs new management. I ordered online. Said it was going to take 40 minutes for my order to be ready. Went to pick up my order at the time stated. There were over 10 people waiting in the cashier area. No one had received their order yet. Two people stated they had been waiting for almost an hour. 3 people working only. 2 females and 1 male. I asked the guy about my order. He explained to me about 4 minutes how busy they were and that they were just calling out names as they came out. Never asked me for my name, order #, never bothered checking. Other customers were trying to call him, and he just kept ignoring them. The young girl in the back was working slowly. The older lady was trying to help. The guy was working as fast as he could, but with no structure and no proper customer training. However, I can't really blame them 100%. Whoever owns this franchise needs to step it up. You have 3 people working on a Friday night. Orders on the phone, online, in person, expecting them to pop this pizza out fast without sufficient personnel and equipment. No one on the register, phone ringing off the hook with no one answering. Whoever owns this Little Caesars needs to step it up, majorly. With all this pizza being ordered and sold by the hour, it should be where the employees and the new hires are being compensated nicely. This is so the employees will actually want to work and stay working here. Every time I come, it's always new faces and not sufficient people working. This place has a high turnover on their employees. This says a lot about the business, management, and yes, the owner. This is the worst pizza place that I've ever ordered from that has so many issues. My pizza was supposed to be ready at 6:52 pm. 7:30 pm, and it still wasn't ready. I'm just glad I didn't pay online like I usually do, so I walked away. I never do this, but it was too much chaos! This place really needs to get...

I have written bad reviews for this location previously because the service, employees, food, wait time, etc were all atrocious! I stopped going to this location and started driving 20 minutes away, just to get a pizza. One day, I had no choice, and was dreading having to go here.... that's when I met Mateo (sp?). First of all, when I put in my online order and it came back as ready (less than an hour later) I thought it was a mistake. I slowly went to the location, wondering how long I was going to have to wait in the parking lot after they told me it wasn't ready, BUT my name was ACTUALLY on the portal. Surprisingly, I was also greeted when I walked in, which NEVER used to happen. I put in my code and got my pizza. Normally, it would be burnt and I would give my son the couple of slices that were good. When I opened the pizza, there were a couple of pieces that didn't really have cheese on them. For the first time EVER, I saw that they actually had some pizzas in the hot n ready "warmer". I explained to the gentlemen at the counter that my son has autism and won't eat a pizza unless it looks like a pizza. I asked if I could exchange it for another one. The gentlemen introduced himself to me as Mateo and stated that he was the new manager. He went through three pizzas and found the perfect one. He assured me that anytime a pizza is not to my liking, to tell one of the employees and if I have any issues, to let him know. I was BLOWN AWAY!!! I told him of my past experiences, thanked him, and wished him luck turning the store around. For the past couple of months, EVERY SINGLE TIME I order online, my pizza is ready promptly. One day had to pop in and grab a pizza and they ACTUALLY had Hot n Readys available!!! Thank you, thank you, thank you to Mateo and all of the employees who are taking pride in giving this community back a Little Caesars we can be proud of...

My nephew and I decided to try Little Caesars Pizza last Friday the 19th and I can say I was pleasantly surprised. When we first walked in, there was some obvious disorder in the "are you next or did you order" line placement, but that quickly came to a halt. The District Manager JT began coaching his team on how things would get back on track once they followed his simple instructions and guidance on ticket order. What stuck with me and the other guests in line was when he came from the back, introduced himself, offered his sincere apologies for the longer-than-usual wait times, and that he was training some new employees. Combine that with what I assume was outdated technology that wasn't inputting online orders properly, then you can expect a little confusion. I have backgrounds in retail, restaurant, and hospitality so I can feel and commend JT, Ciara, and the rest of the crew for staying diligent & focused on their duties. I also submit Better Business Bureau reports on my and other people's behalf if a business has done well or needs a little wake-up call on how they conduct business. This place is putting forth the right steps with the right crew to bring the community demand for better guest/consumer service up to levels the People of Missouri City want & deserve. I would like to add that JT said during a team huddle that they were hiring managers! There is a young lady I know, Quynn W., with great rapport and leadership qualities looking for a change in the work atmosphere that said she will or has submitted an application so be on the lookout for...