Hardee’s — Restaurant in Mobile

Stood at the counter for a few minutes while someone was counting money in the register drawer. Several employees walked by and finally he looked up at me and yelled to the back for someone to come to the front. A girl sauntered from the very back slowly. When she got to the register she just looked at me. She asked him to activate her register. When he did she just continued to stand there. Never asked “can I help”, “what do you want”… nothing. Later, at the counter, four employees literally were surrounding me as one employee was ordering her lunch. A young man brought me my tray and as I asked for jelly and ketchup he just walked away. I stood there as the other employees joked and had a good time until finally the man counting the money drawer asked, “you need something else boss man?” Fountain drinks are missing most of their labels as indicated in my pictures. I love Hardee’s food but this location goes the way of the manager, as most places do. Bad management=bad experience. This particular location is up and down all through the year. You only get that 3rd star because I am obsessed with those...

I am very pleased with this location not only were they super busy for breakfast but it was 10 o'clock and a line was almost double wrapped around the building I was concerned that once I got to the speaker they would say sorry breakfast was no longer being served. Well get to the speaker and a friendly voice says, "welcome back how can I serve you today?" It was about 10:45 at this point. They took my breakfast order and weren't rude about it and that's what mattered the most. My family specifically wanted Hardee's this morning and I arrived well in time before breakfast ended and didn't get to the window until after breakfast hours and was still served breakfast. The customer service was awesome and I'm thankful for their...

It's sad that 90% of restaurants are sad shadows of the quality and customer service of just 20 years ago... today it seems that as soon as you walk in or drive through... you are seen as an inconvenience for wanting to be their customer... I miss the days when people used to be thankful for having a job and being taught that without customers... they'd have no job... entitlement is literally a virus killing the things we once loved. It'd be wonderful if people just paid us money to exist... but that isn't how life works. Maturity, gratitude and even healthy joy in a job well done... are oddly becoming dinosaurs...