Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Mobile

This is my 2nd Horrible experience with this store and its nighttime staff. On this rainy and muggy evening I decided I wasn’t going to cook and instead settle for Zaxby’s. Noticing the time, on a weekend, fingers were crossed due to previous experience. Order food and pickup around 6:30ish. Was asked to pull up to a parking space and they’ll bring food out. Before leaving drive thru order station, I asked to please put ketchup in bag and be sure to have light ice in sodas. She says ok then asks for me to drive to the window so she can park me. Pull around, mind u there’s no cars behind us. After getting to the window, she tells me where to park and I repeat, please put ketchup in the bags and light ice with sodas. She said on both of them, and I said please. Gets home, in my bed, movie started only to open the bag and there’s NOT ONE packet of ketchup. NOT ONE sauce of the 3 that came with our orders and we had wings and tenders. Toasts on both orders burned and hard as if they’ve sat out at least an hour. But into it and spit it all. A bite filled with burned toast taste. Even Sprite couldn’t wash it down 🤮 Fries was hard enough til u could hardly bite into them assuming they were overcooked and old. I was VERY upset. Called the store and speak with management, Sahara only for her to catch an attitude and says So what u want me to do. She then said You want to come back up here and I’ll give u the sauce as if she was bothered. I was very upset with her. No apology but an attitude. I’m undressed, in bed. I wouldn’t dare waste my gas/time to return for u to mess that up. I ate here yesterday during day shift and the food was Phenomenal. How did it go from a Perfect 10 to below 0 in a day; NIGHT CREW. They be more into their phones, giggling, laughing, playing behind the counter til they can careless...

The absolute worst Zaxby's I went here a few weeks ago they try to act like Chick-fil-A with taking orders at the window but their service is nowhere near Chick-fil-A's Chick-fil-A still values their customers the district manager argue with me and we refused to take my order because I did not see the girl try to take my order although this is a new process for Zaxby's I explained it to him I just had surgery she still refused to take my order and wanted me to go all the way back in the line although I was first on top of that I gave today another go one more chance, I place my order and got to the window and wanted to add one other item to give the fried pickles a try since they unfortunately no longer sale the fried mushrooms the girl told me that they cannot take add-ons at the window. This is the worst Zaxby's and change they could have ever made instead of improving and being like Chick-fil-A which I will definitely be taking all of our money too because they know how to treat their customers and not just trying to get you through a transaction. Sometime change is good and sometimes change is not the changes that this recent Zaxby's has made has been horrible in terms of customer service they really need to take another look at how they handle their customers it's ridiculous that you can't even get an add-on at the window totally...

So today, I have decided to do a review on Zaxby's. I have been to this fast food restaurant several times trying to give it the benefit of the doubt, but nothing's changed after the three recent visits. So, every time I come here my food is never fresh and always cold! Let's not mention the one time that I came and a fly was locked inside my salad tray and I had to bring it back. Nope, I did not want another one, just a refund! So today I was offered the lemon pepper wings that are new on the menu and I'm assuming because they may sell a lot of them, they are pre-fried and not cooked to order, so they were cold, dried out, and old till the bones were turning dark beneath the meat. I often come because of the crinkle seasoned fries and the loaded fries but that's the end of that as they were hard and cold also. I actually should have stopped coming because anytime i have to heat my food up again, that's was a warning! . Zaxby's you have to...