KFC — Restaurant in Monee

I went through drive through and paid and received my food, very standard procedure. It wasn't until way later in the evening that I realized I was never given my receipt and my credit card. I called the location and explained the situation and I must say I was very pleased with how the staff handled it.

First she asked me what the name on the card was and what it looked like and so I described and she stated that they had it. She gave me the times they were open until and when they opened in the morning. She also said she would notify the owner and make them aware of the situation. I appreciate that level of service.

The next day comes and I go into the lobby when they open. The employee that helped me knew the situation the moment I brought it up. The manager or owner promptly came up with my receipt and my credit card. He once again verified that I could described the card and asked for an ID. Once it was all said and done I received my credit card back.

It's comforting to know there are still honest people out there and that this store took all necessary precautions to make sure my card was...

Today your cashier/employee verbally abused me for asking for a hot sandwich. I was harassed, Verbally abused, told to F@#$ off and leave, forced to take a refund, and refused service in the drive-thru all for asking for a hot meal politely. This is uncalled for. I have left honest reviews on all platforms and have contacted my legal shield legal team. I will be pressing harassment against the employee and store!! I have never in 42 years of my life been so verbally assaulted, attacked, and embarrassed for asking for fresh food I paid for. You will be hearing from my lawyers very soon. I suggest not going to Monee KFC. Pick another store. You may have better luck. OH YEAH!! NOT ALL EMPLOYEES WERE WEARING THEIR MASKS!! Putting us a risk!!! Shame on you Monee KFC...

Long story short, I was having a bad day, and I was exhausted. I was happy to see that this location honors the national online deals. I placed my order on the app and walked over from the truck stop.

There was an actual bench to use while awaiting my mobile order. The employees were cheerful and seemed to be handling everything just fine. After the cashier had cleared the line, I was the only customer near the counter. The young lady who was putting customer orders on the counter noticed me and asked if I had been helped. It's a small thing, but acknowledging customers is rare today.

The cheerful, competent attitudes of the employees made my day, especially after having the opposite experience at other restaurants and stores...