Tim Hortons — Restaurant in Monitor Township

Makes me sad to have to leave this review. But I’ve tried this location 4 different times and haven’t had a good experience at all. But this last time kind of did it for me. Placed an order online, they didn’t have what we ordered. Asked for a refund, the man wasn't nice or helpful at all, the complete opposite… insisted that I couldn’t get refund, that I need to file for a refund online. Tried reaching out to online support like he said, they finally got back to me today and they say refunds need to be handled in person at the store… so I’m out my money now. Besides this experience, the previous times I’ve gone, they’ve just messed up my order every time . Drink and food order messed...

Tried this new location twice.. that’s me giving them the benefit of the doubt but that’s nor here nor there.. bagel the first day wasn’t even right they gave me a plain with plain, not what I ordered don’t even really care about the bagel to be honest, it’s the XL triple triple they just seem to not be able to get which is hard for me to understand when they literally press a button and it’s all pre measured.. make...

I like to swing through here on my way to Saginaw. Love the breakfast burritos and the cold brew coffee. Staff have always been really friendly. Only problem is the area they have you pull ahead to if your order isn't ready isn't clearly marked, so it gets confusing and congested. But other than that, nice place to grab a hot to go...