I have a medical card so my wife and I visit the dispensary down the road 1-2x a month. Because we like to support small businesses, we always ask the locals for a non-chain restaurant to eat at when we are out of town. Mugsy’s had become our favorite when in Monroe, MI. In fact, I dare to say it is why I looked forward to these road trips from Ohio. I loved their wings so much we try to make it on Tuesday to enjoy the discount. And until last night, we have never had bad food, bad service, or a bad experience at their establishment.

However, after being seated and given menus, I thought the hostess was coming over to get our drink orders. Instead, we were accused of dining and dashing. She said the waitress recalls us walking out on a $10 tab 2 weeks ago.

Despite providing specifics about our last visit (where we sat, who we were with, what we ordered and even the exact date) and proof on my banking app that we paid them almost $50, the manager doubled down and said she thought it was month ago. So in addition to being called a thief, we are now liars? She refused to let me provide additional evidence off my phone that we had been there 4 times in the last 3 month and paid each time.

All they can remember is my wife's hair color. Like she is the only one who visits or lives in Michigan with blue hair. (Why would we attempt to steal anything? We know she stands out.) They claim we sat at a high top and had two drinks. Then left one at a time. We wouldn't sweat $10. I make good money and she owns a business. We typically even have plenty of cash left over from the dispensary. I don't drive 2.5 hours just to hit up a restaurant for one drink and bail on the bill. I am 5'6" and 300 lbs. I come to eat! Like I am making a 6 hour trip on an empty stomach.

By far the worst customer service I have ever had in my life. We don’t want a free meal. At this point we don’t even want an apology. We want everyone to know how they treat people! They singled us out because of a physical feature on my wife and had no other evidence we did anything wrong. Not all blue hair women look like! Not all of them are criminals. Good thing we aren’t black or I would be filing a complaint with the NCAAP. That's how bad it was. I know it isn't the same and I will never understand how it feels to be profiled or harassed in that way. But we did feel offended, judged, and targeted!! We won't be back and I am sure they don't care. That is pretty evident.

Sincerely, A Once Loyal Customer