Panera Bread — Restaurant in Monroe

I ordered ahead and picked up at the window. The bag was stapled and I asked if the bread was in there and the woman at the drive up said oh yes.

I drove back home 5 miles and our order was missing both our breads. I called immediately and the man said he was writing down our name and I could stop by and they'd "make good on this mistake".

I came back the next day and the employee didn't care one bit that our food was wihtout the bread to go with it, that I had driven 5 miles each way, that this was their mistake, and that the nice thing to do was give us what they missed plus something for my trouble.. He gave me our bread which was mangled and smaller than it should have been, and when I expressed surprise that they ought to give us double bread or a free soup or something for our time and trouble with their mistake, he was unapologetic and not rude. He would not understand that when a business makes a mistake they should not only replace what they forgot but also give you something free to soften the whole experience. It could have been 2 extra loaves or soup. It's the principle! He was rude and unreasonable. Talk about poor customer service. I still feel that they owed us better treatment and for that reason, I have a...

My family placed an online order for pickup through the drive thru line. Pick up said 5:30, we arrived at 5:30 and waited 10 minutes in the drive thru line. We ended up going inside to pickup our order as there was no movement in the drive thru. not one employee acknowledged my presence or the other customers waiting for their orders. my mom (the one who placed the order) called the store and the girl that answered the phone was rude. stating that there’s other orders and that we should have waited at the speaker (when the sign in drive thru does NOT say anything about waiting at speaker for rapid pickup, there is a separate line). The employee that took the call (blonde hair young girl) proceeded to tell another employee about the call in a frustrated manner and rude looks in my direction. another individual waiting also asked the blonde girl what the hold up on his order was and he was dismissed and given attitude as well. When the order was finally done they did not tell me even tho they knew i was standing there, they proceed to talk about my mother (the one that placed the order) right in front of me, to which i had to approach them and have them hand over the order. Myself as well as other customers were...

I am not going back for anything other than coffee, that I (hopefully) won't have to wait 20 mins for as it's self serve.

Several times I wait 25-30 for literally a sandwich, no more than 5 or 6 people in the dining room and a car or two in the drive thru.

As I am waiting someone comes in and orders a cup of soup. ""That'll be about 20 minutes".. The soup was ready, literally 10 feet away. The customer literally asked that the cashier couldnt just put a cup of soup into a cup? "Not her job". Asked the customer if she wanted something else, "will it take less than 20 mins"? .. Nope. Customer walked out.

Got a steak sandwich that was $12.. they forgot the chips, and there was a tiny amount of steak on it.

They're never busy during peak times, which already seems...