The Home Depot — Local services in Trumbull

I been a Home Deport customer for years and normally would give a good rating overall BUT in this particular day 01/12/20 I was stopping by at Home Depot in Trumbull they are very disappointed me the most. compare to other around the area. I first walk in seems to me clean and see lots of staffs gathering around through out store as group of 2 or 3 talking each other. I was at electrical section and need help to cut wire although bunch of them sanding around talking but none pay attention to costumer if they need help or not. finally I asked one staff for help to cut a wire in which should take only 5 mn of his time instead being told will get someone to help. OK? 15 mn went by no one showing up and I kind of look at staffs still talking together on both sides of store STIIL get no reaction from those staffs if costumer needs help or not. and finally I see another staff on next two aisle up and asked him to help and being told give him a second, wait 5mn total this staff still looking at his handheld unit checking something else, instead just cut wire for me which would take 5 mn to do so he decided doing what he doing. NOW 20 MN by I decided to cut myself by using the device that they have set up there at wire section. so out of dial gage I pull out put through dial gage for 6 feet and cut and take a picture of the barcode for pricing when checking out to pay. and at the same time I decide to measure whey the six foot wire that I cut although gage shown six feet but when I manual measure is only little more than 5 feet. anyhow I would tell by the cashier on how much I got so they can re-measure it again if is correct. and at that moment a staff show up to assist me the one I been waiting for over 20mn and I told him on the wire length is incorrect although the gage shown 6 feet but actually only 5 feet and he told me since I cut the wire myself I have to pay by what the gage read. so he is about to write me a ticket for 6 feet to bring to cashier to pay and I told him is not right as he should write only 5 actual feet and he refuse to do so. as I try to explain to him the gage is give me a wrong measurement but he is not buying it although he knows for fact is short and then I ask him to as for the store manager in the situation and he is willing to do so. I know I got the case in which I will go by the fact and instead waiting for another 20mn or more for the manager for only a cents dispute I just you know what SCREW THIS YOU ARE SUCH A HARD HEAD "F" THIS STORE DROP THE WIRE AND WALKED OUT. this store start from beginning to the end nothing BUT ALL...

From the moment I set foot in the Trumbull Home Depot, I was met with exceptional customer service. But one individual in particular, David Brunetto, truly went above and beyond his duties to make my shopping experience extraordinary.

David runs the curbside pickup in Trumbull CT with a dedication and a personal touch that I haven't seen anywhere else. His attention to detail and the way he handled my orders was nothing short of impressive.

When I found myself in a tight spot with items too large to fit in my car, David came to my rescue, ensuring the products were safely held at the service desk until I could return. This level of commitment to his customers shows David's unparalleled work ethic and respect for his patrons.

And that's not all. I received a thoughtful text message from David, assuring me that the items were safe and ready to be picked up. He also took the time to provide clarity about my flooring order, demonstrating his dedication to smooth and stress-free transactions for his customers.

David's personalized touch didn't stop there. His well-wishes for my move to Austin, coupled with a BBQ recommendation, showcased a warmth and sincerity that elevated my Home Depot experience from a mere shopping trip to a truly memorable encounter.

David Brunetto's outstanding service has certainly set a high bar for customer experience. His unwavering commitment to go the extra mile, his eye for detail, and his personable approach make him a standout representative of the Home Depot brand.

Thank you, David, for turning an otherwise routine shopping trip into a customer service masterclass. Your dedication does not go unnoticed, and I hope to cross paths with you again soon. Austin and Salt Lick BBQ, here I come!

Home Depot, take note: David is the kind of employee that makes a difference. His dedication to customers is exceptional, and his service is commendable. Trumbull Home Depot is fortunate to have such a dedicated and exemplary employee...

Both times that my wife or I have gone to buy big tickets items in this store the staff have been little to no help.

Over the summer my wife went to buy a new refrigerator and waited around for 30 minutes checking in with staff on when someone would assist her. No one from the appliance department was apparently in that early, so after the long wait she went to the Stratford store where she received immediate help.

This past weekend we went to purchase a shed, and picked the one out from the display models outside. Going into the store, we waited at the service desk for 10 mins while someone from garden was paged 5 or 6 times, then had another gentleman grab the shed SKU for us and give that to a lady at the register. She then told us that is would be $80 for delivery despite the price saying installation and delivery included in about three separate places. We were then told we would have to wait for a manager to check it while she went back to serving other customers. Waited for another 10-15 mins with no assistance before giving up and going to Stratford, where we purchased the shed from happy staff in less than 5 mins.

It's a decent store if you are just running in to grab hardware and lumber, it has the same stock as other stores. But trying to purchase any large items is...