Fox's Pizza Den — Restaurant in Monroeville

Ordered a Taco Salad and an order of Bread sticks. I ordered and paid at 11:10. The store was empty, two men (one working and the other standing around.) I came back 20 minutes later to pick up my food and they hadn't started the order. They had made a couple of pizzas in the mean time and had them stacked up above the oven. The one guy said that he needed a minute to make my food. He went from handling cash to turning around with his dirty hands reaching into a bag to grab the lettuce for my salad. Needless to say I lost my appetite. I waited an additional 10 minutes. That's right, it took him 10 minutes to make a salad. I was dumbfounded as to how this place stays open. I will never order from here...

I placed an order tonight & the girl who took out order messed it up unbelievably bad! I was supposesd to get a whole Italian hoagie w/ just meat & chese. And a whole steak hoagie w/ the fixings. Plus, an order of Traditional Hot wings w/ ranch. I tried calling as soon as the driver left @ 830pm. I called 10 times back to back & got a messages that said "enter ur remote access code. Mean while they WERE STILL OPEN! And rhwn they FINALLY answered they said I'd have to wait till tomorrow!! And when i asked my son was going to eat for dinner i was told that was not problem. They r closing soon. Did i mention i live less than a minute from the shop. SO MY SON DIDN'T EAT DINNER BECAUSE OF UR EMPLOYEES ...

Customer service is lacking on a good day. Tonight I ordered a Pizza and sub. Pepperoni for the girls. Got home with food and pizza was just cheese. No big deal except my girls will not eat Pepperoni, so I called hoping they would deliver it and not ruin my evening. No such deal. So I felt if I had to drive out and pick up the remake ( adding a good 20 minutes to my busy schedule) they should make the whole order again, because surely my sub wouldn't stay optimal for such a period, and I didn't cause the delay. Well they said ok. So I bring back the order, and they didn't remake the sub. Gave me attitude or at the very least lack of empathy. These kids they left running the joint...