Taqueria 2 Potrillos — Restaurant in Montclair

The food is delicious, but the service and attention to customers needs work.

We were given great service by the cook, and cashier. When you come to this place you order your food, then drinks, etc and then you pay. We sat down and ate our food. We noticed the music getting ridiculously loud to the point we could not hear the person from across the table speak.

We thought nothing of it and finished our meal a bit confused. We gave the staff the benefit of the doubt that it was a misunderstanding. We cleaned up and mentioned to the employee how it seems the music is loud.

This employee was cleaning up while we ordered our items. She was apparently locking the doors as well (we were unaware of this). This was well before closing time, because she had to open the door for the people who ordered behind us to even leave.

After asking why the music was so ridiculously loud, Employee, Heidi responded by saying "we are already closed". We mentioned, well when we ordered this wasn't mentioned (we ordered everything and weren't charged until 5 minutes before closing). They still served other people after us.

We asked to speak to the manager and Employee Heidi said "I can't give you their name" with a smug face and sarcastic tone.

Employee Heidi was locking the doors well BEFORE closing. The music was raised to a ridiculous level (twice). Employee Heidi opened the door for another customer to come in.

So what is it? What are the rules? At 10 pm you stop serving? You kick people out? You respond in a sarcastic and unprofessional way to your customers? So we are able to pay after 10 pm but you don't have the decency to give us the respect and state our order needs to be to-go?

We are paying patrons that frequently come to this establishment. We were unaware of this STRICT 10pm closing time. However, this is not the way you go about it, ESPECIALLY not after 1, 2, 3 employees never mentioned "we're closing soon so this order is to-go" AND allow another customer to come in at 10:15.

It is appalling how low level of a service is being provided. It tarnished a restaurant that serves good food but leaves a bad taste in our mouth with Employees like Heidi.

Please look into this, and make sure your employees are more respectful to your patrons. Do not allow an employee to make this an uncomfortable enviornment where customers will no longer feel welcomed here and...

I had driven past the billboard on central, just south of foothill, possibly a dozen times. Each time I said "that looks really good and we need to try it"

Well I finally did and I can safely say "that was really good and YOU need to try it"

The first thing that caught my eye was the reclaimed wood tables. Not many places invest in nice tables let alone reclaimed wood. The entire restaurant had a very well put together aesthetic.

As we approached the counter to order I noticed that next to the person taking the orders was a lady fresh pressing and cooking the tortillas for EVERY taco ordered. Let me tell you that THAT is something you will miss at most every other taqueria.

The meats were amazing, tender and juicy. My father tried a sampling of Al Pastor, Shrimp, Chorizo, and Carnitas. I had the 3 taco combo with Asada. The rice and beans were excellent and the salsas were terrific. The red has a full and smokey flavor with a decent spice. The Verde has a sweet initial taste from the fresh peppers that went into it, and a strong after burn.

They also have a small display housing fried Chiles, radishes, and other sides. Next to this is a cooler with fresh guacamole (they were making them while we ate and restocking), and deserts. Plus the widest selection of Agua Frescas I've ever seen. I tried the watermelon and my dad tried the Jamaica. The watermelon was very good but not for me personally. It was just too sweet for my taste so we traded and the Hibiscus was terrific.

All in all this was well worth all the times I said it looked good driving by. I hope you give them a try too because you won't be sorry.

BONUS: They have a drive through, so if you are in a hurry you can do that! Or the opposite they have a small patio area outside for...

7/25/24 SOME OF THE WORKERS APPEAR TO NOT LIKE BLACKS!!! approx 6pm Food was good as usual however one of the cooks (younger/taller cooks) seemed NOT to be African American friendly. I ordered a side of beans, there was absolutely no one in line other than me. Instead of taking my order and making the beans right away. He asked me to go pay first....? So I did and waited over 5 to 6 minutes for a side of beans. Another cashier came to ask if I needed help because she seen me waiting at the register for a while. Crazy part is the male cashier that took my order went to him (the cook) seemingly to ask him to make my order, in which he did seemingly laughing while making it. Now who knows how long I would've waited if he wouldn't have said anything.... Point is I could've made a scene.. But a side of beans isn't worth the ABSOLUTE escalation. However, this review ABSOLUTELY WAS... DO BETTER!!!! Oh and in case he claims not to remember me I was the tall Lady with the head wrap....

Side note: the shorter older kinda heavier cook with the lined beard that took my first order was GREAT. Customer service from him was on point, also taking note he greeted...