Amy's Pastry

I have buy cakes at this bakery for over 20 years but for this past mother's day I pre-ordered two cakes, one carrot cake and one tres leches cake (total of 75 dollars for both cakes. They were totally not what I expected. I didn't want add a review cause I feel they won't do anything about it. But father's day it's coming and I'm hoping some people will look at this review and be aware. The carrot cake was totally dried really dried not moist like other times and the tres leches was the same thing not even milk was dripping like other times or moist. It just didn't taste like a tres leches cake. It was a filling of strawberies that felt some how dried as well. My mother who is 78 years old pick up the cakes and they made her wait for the cakes a long time. The cakes were not in the front on the refrigerator, they were in the back. I will guess the cake were ready since the pick up time was after two p.m. on a Saturday but we had to pick up after five p.m. customer service was horribly, the person helping my mother she probably didn't know what's she was doing cause she said she didn't speak Spanish but didn't get someone to help my mother and get her the cakes, she made her wait for a long time for the cakes, when she finally helped my mother and finished with cakes in the back, she didn't want to give her an extra bag so she could carry both cakes, each in each bag and the girl at the door who was greeting and opening the door to the people who was leaving wasn't kind enough to say goodbye after my mother told her thank you. I couldn't return the cakes cause I don't leave in Montebello, so it was very disappointing to see this cake and tasted them and now how the workers treated my mother. I hope other people have a better service than we did. I think next time will just go to Superior or Cardenas Market the cakes are probably better.