A good meal ruined by poor customer service. I went with a friend afterwork and happened to land within their happy hour window. My friend had ordered 2 rolls and an appetizer, while i ordered 2 rolls. While not considerably busy, staff was not particularly attentive this night. My friend received all three of his dishes in quick succession, while I only received one.
Within our 30 minutes there, no one checked in on our table and did not confirm that our orders were delivered. We had to flag down a waitress to inquire about our missing dish. It turns out they misdelivered the dish and made no attempts to correct it. We went ahead and canceled the dish as by this point My friend had already finished all of his plates and there was little sense in dining where you aren't welcomed.
Requesting to cancel the dish was rather easy, however after that, the wait staff did not bring our check until we had to inquire about it a further 5 to 10 minutes later. When we received the check, we noticed that our order was almost completely misplaced. It stating that we ordered two alcoholic beverages and one more roll than we did. We didn't even order any soft drinks, just water, so it was rather strange to see these drinks tacked on. If I were none the wiser, I'd have guessed they were trying to pull a fast one on us. I'll just chalk it up to negligence though.
Even after getting an adjusted bill, it was still incorrect, but at that point it wasn't worth starting another process. It was close enough that we just paid. That being said they didn't come for our card after waiting another five or so minutes. We decided that it's best to get up and pay up front. It was only then that they came to our table and take our payment.
Each table has a sign that asks for tips during these troubling times. I completely understand and am happy to do so. But in order to ask for such tips, the service has to at least be...well serviceable. To have a sign at every table requesting tips like that is a bit poor in taste if the service is this egregious.
All in all, the food was decent, but the experience left a bad taste in my mouth. Unfortunately, I don't believe it's worth going back to again. There are plenty competitive sushi restaurants in neighboring Monterey Park and Alhambra that will happily welcome you and provide you quality service. I will be frequenting...
Ā Ā Ā Read moreHereās the thing to remember when you go to Oji Sushi & Sake Bar, itās located in Montebello which is a working class, gateway city in Los Angeles County. The restaurant makes up the northwest corner of Beverly Boulevard and Montebello Boulevard, marking the entrance of a sizable stripmall. Sushi is limited in Montebello so if you live there or happen to be passing through, Oji is the best youāre going to get. Oji takes pride in serving its community and Montebello is family orientated so more than likely there will be children present when you visit. It is not Urasawa or one of the other trendy, expensive sushi restaurants you would find in L.A. proper, but it provides good quality sushi and efficient service at a very reasonable price.
Oji takes the pandemic seriously so the hostess will take your temperature before she seats you, offering indoor or outdoor seating. We chose to sit on the patio because it was a nice day, but the indoor ambiance offers modern Japanese decor that is aesthetically pleasing and fun. Also, the bathrooms were very clean and parking is not a problem.
Our order was simple consisting of California roll, albacore, salmon, and sweet egg sashimi; we enjoyed it enough to get a second order with the exact same choices. Iām not one for sake, but Oji does offer two of my favorite Japanese beers, Sapporo and Asahi. They also offer Mexican Coke, which is made with real sugar instead of corn syrup like American Coke. That doesnāt necessarily mean that Mexican Coke is healthier than American Coke, but it sure tastes better. We had a pleasant lunch at Oji Sushi & Sake Bar on April 1, 2021, and I would go again if I am ever in the area again. The experience wasnāt so exceptional that I havenāt been able to stop raving about it, but for the quality, price, and location, you...
Ā Ā Ā Read moreIt honestly had a nice atmosphere but we repeatedly asked for a certain dish and we kept getting told that it was getting made until they called for last calls and we repeated that we had not got that certain dish. They said give it five more minutes about three more times after that until finally we were ready to pay and they told us that they didnāt make it but if we still wanted it that they could cook it and That they did not have it (Donāt know why they told us both things, Both choices donāt really line up with each other). And that it had never was getting prepared in the first place. The manager ended up telling us that thereās a cut off between the device and the cooks, But since we had asked our waiter multiple times, we saw our waiter go back there and asked them in person multiple times, not just depend on the devices. It was really upsetting because We had went to the restaurant for that specific dish and we had paid a pretty penny too. To know that we werenāt able to get the one thing that we went for and Get told to wait five minutes Several times until Finally, they told us that they didnāt even start making it. At that point, it was almost closing time and we didnāt wanna wait any longer especially since We had things to do in the morning, A very...
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