El Pollo Loco — Restaurant in Monterey Park

Pollo Loco was short staffed so they closed at 7p, but yet they were accepting online orders. And unless I harass them and bug them for info and help they won’t automatically issue refunds to online order they can’t fulfill. And the staff didn’t know what to do or what to say that night. Horrible customer service. All these fast chains being run by kids.

I was very clear about getting in communication with someone to help me with a refund because they didn’t turn off their online orders, and now I’m having to play a follow up game. Very unprofessional to put the staff in this position, I understand this is out of their hands since it’s not managed onsite, but that is precisely why management is there to make sure things are working accordingly.

Where are they? Who knows? But whomever owns this store is so selfish to leave their staff clueless, not properly trained...

Although this is a smaller locale, Pollo Loco in Monterey Park is still very popular and busy. The workers from Carlos, Maria, and Curtis work hard to serve you accurately and promptly as possible. (They even remember your name if you come often enough.) It is one of my go to places for an under $10 meal. Healthy, flavorful, and inexpensive. Try their Open Burrito Salad. It is delicious. They have a children's menu, too, and have expanded their menu to include loco salads, nachos, lunch boxes, burritos, chicken tortilla soup, chicken street tacos, and under 500 calorie meals. If you want a healthy, tasty, and inexpensive meal, Pollo Loco in Atlantic Square is the right place for the right price. They do close an hour earlier at 9 pm so...

The food was good, but nothing to differentiate this location's food from others. Some of the elderly customers however are a different story. These are some of the rudest customers I've ever encountered. Several of them camped out in from of the drink machine, drinking from their cup, refilling, over and over, basically blocking anyone else from using it. Others did the same with the salsa bar and even the pick up window. I know this isn't normally the restaurant's fault, but apparently these people are "regulars" here, and have established a rapport with the staff. So, the staff should realize that these people are being rude to other customers and inform them that the rudeness is...