Dairy Queen Grill & Chill — Restaurant in Moose Lake

I’ve been ordering the same treat from Dairy Queen for over 10 years. One of the best treats in the world is a cherry dilly bar dipped in chocolate and have ordered this from multiple locations all across the state. Yet Moose Lake appears to be on unable to do such a “complicated” request due to supposed cross-contamination.

When I actually asked why, it was because supposedly there is nuts in the chocolate which could contaminate the cherry. Yet I wanted a cherry dipped in chocolate which crosses no cross-contamination.

The reason for the really poor rating is it’s bad enough they can’t even do such a simple service.... you know, hey... customer Service is a thing.... Since I couldn’t get the treat I ordered and really wanted, I then ordered four dilly bars of chocolate and 2 butterscotch to go. When we get home, what we are 4 cherry and 2 butter scotch. It’s bad enough you can’t even serve your customers anything special much less, but you can’t even get a order right. Go somewhere else for your ice cream treats, this place is apparently not competent enough to handle a order a of six dilly bars and not...

My family and I stopped in for a frozen treat after a long drive from the Cities. The hours on the door stated that the store closed at 9:00. (We walked in at 8:38). I tried the side door, and it was locked, but we saw people inside eating and workers behind the counter. When we walked in, the blond curly haired employee asked, "Why does everyone have to come in twenty minutes before closing." I replied, because you close at 9:00." "Employee kid rudely said, well, I can serve you but..." We were shocked. Where I work, we close the door at 4:00, as our hours state. We didn't dare order from this 3 star Dairy Queen in fear he would tamper with our food. We left, went across to Holiday and four For'eal shakes instead. There was three employees there, it would've taken them a few minutes to complete our order. That'll be the last time I stop at that DQ, possibly...

Drive through took way longer than any drive through should. When ordering the girl kept interrupting to try and ask us which meal we were talking about before we could even get the order all the way out. When we received the food the chicken was extremely small. We got all six pieces but who wants to pay that amount for 6 pieces of chicken the size of popcorn chicken. I ordered ranch with the chicken and the ranch was ROTTEN like curdled and moldy. We went back through to complain about the ranch and all she did was apologize and tell us that it wasn’t bad it was just “mixed too thick” when there was clearly mold on it. Very disappointed and disgusted with my visit. I’ve lived in the Moose lake are for over half a year now and am no longer upset about the fact that was my first time visiting, as it...