KFC — Restaurant in Morganton

I am leaving a 2 star for the employees who show up, work hard, and we're not affiliated.

Just want to leave this here for the manager and employees who had my mother, wife and my 15 moth old baby sit in the drive thru at KFC, Morganton for 45 mins. They called 30 mins in advance and ordered a 12 pc chicken box and sides. Coming from someone who has previously worked in the industry for over 20 years, 8 at Judges for Russ and Mike, it doesn't take this long to raise the temp to 165 degrees. I could have cooked a 7lb turkey and be at the table by then. (Yes, yes they're still there a the time of writting, if you can believe it or not). The manager has hung up on them twice. Rare for me to leave a negative review but this one deserved it! Great service...

Tonight I ordered an 8 piece dinner online for pickup, said order was to be ready at 6:25, i got my order at 6:38. Only 2 young men were actually working, the rest were standing and scrolling on their phones. Got all the way home, the chicken was a greasy soggy disgusting mess, so I loaded it up WENT ALL THE WAY BACK to get better chicken. Waited about 5 minutes, took the lid off looked better, got home, they put 2 new legs and a thigh on top of that disgusting soggy chicken from before. And to top it off ONLY ONE BREAST & guess who don’t eat dark meat. So after $35& 2 trips, I’m eating a pb&j because it was unfit to eat. Tried calling the store literally 25 times no answer. This is ridiculous. Just disgusted and angry that my money was wasted. So ty KFC...

Date(9-16-23) Time(2050)......I placed an order worth over $30 and received a notification that the order was ready 5 minutes before we arrived. I entered and told the cashier that I was here for pick up. He told me that they were out of the products. I told them that the payment was accepted and removed from my card. He told me he couldn't do anything then offered me a damn cup. Return to talk to the manager and he explained that I couldn't get my money back that moment. We were out of a meal that night and couldn't get an alternative. I was lied to about the online ordering not having a visible receipt, jus for me to return with the online order number included with the receipt on my phone,...ONLINE! Was...