Tropical Smoothie Cafe — Restaurant in Morristown

Tropical Smoothie is one of my favorite spots, and I visit often. However, after a recent visit to the Morristown location, I am deeply disappointed and will no longer be returning to this location when I visit again or recommending it to others.

I stopped by on my lunch break today and ordered my usual, an açai bowl with a substitution of bananas instead of blueberries (the bowl already comes with bananas, strawberries and blueberries, i simply just wanted extra bananas on the bowl instead of the blueberries). When I received my order, I noticed there were no extra bananas in the bowl, but instead, I was given a banana on the side. After giving them back the banana in confusion, I asked about it and was told that the banana was the substitution, and I could not have it added to the bowl because that’s not how a “substitution” works. This logic made absolutely no sense to me considering i’ve ordered this at every location I’ve ever visited and they’ve all done the same thing. I explained that I had ordered this many times before with the bananas in the bowl with no issue at other locations but the man who made it got extremely upset , absolutely refused to fix it and walked away.

I eventually just asked for the banana back so that I can just chop it up myself and left, feeling extremely disrespected by the situation and the way I was treated. To make matters worse, I called the store shortly after to address the issue, only to be hung up on. I paid nearly $20 for my entire order to be told to basically cut up my own banana in the bowl when that is what I originally ordered to begin with.

As a loyal customer, I expect better service, and I was shocked by how dismissive and unprofessional the staff were. I’ve always enjoyed Tropical Smoothie, but this experience has made me rethink...

I ordered a smoothie. The same one I always get from this store and others. Went to my car and took a drink. It did not taste right. It was very bitter. I stirred it and it was still not good. So I went back inside to ask for it to be remade bc it was bitter. The girl at the counter that made the drink said it’s probably the lime. I said no it’s not I order this drink all the time and this doesn’t taste right. So she gets one of the guys to come over and he just stares at me like I’m the problem and I told him I’d like for it to be remade. He went to get the manager maybe and he comes out and I told him it doesn’t taste right and I’d like it to be remade. He said ok. So the other guy remakes it and I told him thank you to which he replies with nothing. I went back to my car and tried it. It was delicious. The girl that originally made it needs more training or something. I am highly disappointed in how the interaction went down. It did not have to be like that. I was polite and they were not. Even if you hate people and/or your job you should pretend...

The workers (possible owners) were slow at service and very rude. They talked in a foreign language to each other and laughed which made me feel like they were talking about me (they probably weren't but still, not a good way to feel while trying to enjoy a smoothie you paid for). I noticed pickup orders were waiting a long time for their orders when they had plenty of time to get them ready before the pick-up orders got there. You just get the feeling they don't care and are in it for the money. I get that, it's business. But I certainly won't be back to that location and it probably soured me on the chain as a whole if that's the kind of people (rude, uncaring) they let franchise...