Frank's Pizza (Mt. Arlington) — Restaurant in Mount Arlington

I don’t generally write reviews but I had a really unnecessary interaction at this restaurant. I come here frequently and have never had a problem with anyone. Tonight, I came in to pickup two large pies. I did so as normal and went to my car in the parking lot. As I’m opening my door I hear loud whistling so I turned around and saw two men from the restaurant gesturing towards me. I assumed I forgot something or took the wrong order because why else would these gentleman be whistling at me across the lot. I approached them and they asked me to come into the foyer. There were several people around me who looked as perplexed as I was but I proceeded - highly embarrassing. The older man pointed to the door and told me I am not again to use my foot to open the door - I am to use my back if my hands are full. Petite at that, but I am a 34 year old women with two large pies in hand, not a child. If the opening of this door is an issue perhaps the restaurant should have a door stop or it’s employees should offer to assist when they see their customers have their hands full. If two of them have enough time to leave the counter and whistle to me across the parking lot than scold me at the entrance they most certainly could have offered to help me with my order from the start if there was a problem. Or even better, being that I am a regular, perhaps a polite cordial and respectful mention of their sensitivity to their door the next time I am in would have been another viable option. Now, I am not comfortable setting foot in the...

Our recent takeout order was a big disappointment. We ordered a white pizza, a Margherita pizza, a chicken Caesar salad, a large pasta Faggioli, and one slice of Grandma's pizza. The white pizza and pasta Faggioli were both good. However, the Margherita pizza was soggy, the sauce tasted like it was right out of the can, and the crust was too thick for a so called thin crust pizza. When they gave me my order I questioned why there were 3 pizzas when we only ordered 2. They opened the 3 boxes to find they gave us a chicken Caesar salad pizza instead of a salad. They said they would make the salad right away. It took almost 20 minutes before they had the chicken Caesar salad ready. Finally, when we got home and unwrapped the slice of Grandma's pizza we were shocked to see a slice that was so burnt, so charred and so dried out that it was absolutely inedible. That slice never should have been sold to a customer, it belonged in the garbage which is exactly where we threw it. We won't be going back to Frank's again.

Update: it's about 5 months since our horrible experience at Frank's and still no comment from the owner has been posted. No apology. Doesn't speak well for Frank's management! I guest the quality of its management equals the quality...

For years I have ordered Franks at least once a week without much of an issue, however after the experience I just had, they have lost a customer. I ordered Franks through doordash and I received the wrong order. I thought no big deal, I will call franks and get this resolved. I explained the situation and a very rude individual said that they are really busy and they will try to bring me my correct food. After the guy made that statement, I asked what do you mean by try, are you going to bring me my food, and he said they are really busy than hung up on me. This is crazy to me. Terrible customer service, family dinner ruined, and I probably wasted $70 as I doubt they will actually come and deliver my food. You lost me as a customer.

UPDATE - 5 hours later. Food was never delivered. I called back and was hung...