Taco Bell — Restaurant in Mount Holly Township

After this Taco Bell opened back up after their renovation their food was good and employees were friendly.

This lasted for a couple months, but since then the food has been either cold, lacking ingredients, or lousy customer service.

I recently went to get a meal through the drive through, and there were 4 cars in front of me. I waited literally 45 minutes in the drive thru. When I paid and got my food, there was no apology from the employee nor was I offered anything for such a long wait time. When I had placed my order in the drive thru I wasn’t warned I’d have to wait that long. On top of this, they didn’t have large beverage cups. I was given a small drink cup even though I paid for a regular sized one with my meal. There was no acknowledgment or concern for making people wait this long.

Before this, the food has been hit or miss. Most of the time, you can tell the food has been sitting out and is served cold. They have forgotten items in my order more times than I can count. Each time I’ve gone, the food is skimped. The portions put on the tacos are ridiculously small, and they up-charge for everything, even when they aren’t putting correct portions in the first place.

This seems to be a problem from upper management. It seems like they are far more concerned with portion size than making their customers happy. They will make you wait in a line for 45 minutes but then turn around and skimp your food, and charge you for any extra sauce you ask for.

Upper management really needs to figure out if their customers are worth keeping. They aren’t going to be keeping many customers if they’re always trying to charge extra for everything but then expect you to wait in line and continue to skimp on your order that they serve cold.

I love Taco Bell food, but I will not be continuing to go here if these issues...

I specifically ordered 3 regular soft tacos and 4 supreme soft tacos. Instead, I received 6 regular soft tacos and only 1 supreme soft taco. I feel that the ordering process could be improved if the employees repeat the order back to the customer or ask if it looks correct on the screen.

The Cinna Twists were unusually hard and might've been over cooked. I couldn't give them to my children in fear that they would choke. There was next to no cinnamon or sugar on them which was another big let down.

I pointed out that the Baja Blast was looking very weak and almost clear like the syrup was running low. The employee offered a substitution and I accepted the Pepsi instead. Based off of my observations, I don't think the employees are paying attention to the quality they were putting out. On a side note, I have been to other drive thrus and those employees have spotted the lack of quality.

I was asked twice by two different employees as to what I had ordered. Seemed like there was a lot of chaos when I got to the second window.

In summary, I will not be returning to this location. I think the name of the game here is quantity over quality. Take the money and push cars through because it looks bad on management when cars sit in the drive...

The one on route 130 Willingboro, I already gave a not so nice review of the place. Wasn't really the quality of the food, it was the quality of the service. I went there over a week ago on a rainy day to place my order through the drive up window. You could not even reach across to the pick up window to get your order because of the cascade of rain water coming down over the little covering over the pick up window. I attempted to do so but got soaking wet. I then went inside to get my order. The young man calling himself the manager on duty at the time, seem to be Not overly concern that his patrons were getting soaking wet from the rain water. He had a very as a matter of fact, uncaring attitude about it. A person like that with that kind of attitude does not belong in that kind of position. My understanding was from asking around that several other people were drenched from the cascading water off that little covering over their pick up window too. The owner of that franchise or the general manager needs to be made aware of this. That young man identifying himself as the manager on duty that day needs only to be sweeping the floors and...