Dairy Queen Grill & Chill — Restaurant in Mount Vernon

I really really hate to be the person to complain and all but I am not rich and every time I go now days something is messed up or missing. Ordering is a pain because they usually have me repeat every item right after I said it and my husband won't even go here without me because his English isn't perfect and it's too stressful for him. I can get over that especially with new workers anyway but it's every time now and the order isn't even right after repeating each item. Today my blizzards were made wrong and they forgot the sauce with the cheese curds. Last time they forgot to give my husband his drink and they charged me for an extra gravy I didn't ask for and I didn't say anything but then they forgot to give it to me anyway. We were home before we remembered his drink so we didn't get it. Usually they forget the gravy and I have to go in. The gravy and the blizzard items are .79 and I'm tired of paying almost a dollar for things I dont get anyway. The prices have gone up and it's worse. And yes they pull us like every time and it isn't fresh anyway. I kept saying they pull us because they dropped something fresh but the fries were old and textured anyway. And I've worked fast food i understand the drive thru timers and lines and I understand being new but I'm tired of wasting my money. I cant remember every single mess up but its been like the last 5 times ive gone. I try not to keep track or complain but its adding up. It's the only dairy queen in town or I'd go to a...

Our order wasn't right, but what we got was decent.... Instead of gravy got ranch, it was different, but not what we ordered. One concern was that we stood at the counter waiting to order long enough that we were discussing leaving and going somewhere else. Woulda been understandable if it were busy, but we were the only ones in the dining area and no one was at the drive through. Seemed like everyone was too busy eating behind the counter, talking to each other, and cracking jokes to acknowledge that we were there let alone take our order. When we did get ordered and sat down we got to hear the cashier chew out another employee about keeping receipts that she didn't need to keep. Not just briefly, she went through the whole day telling what receipts we're in the box. I feel like we got to hear what every customer ordered that day. It was definitely a less that stellar visit. Guess maybe next time we'll grab a burger and Ice cream cone somewhere else.

Update Trying again at 5:36PM 8/28/2022 Door's are locked. Sure would like to say this experience is better, but without being able to get in I can't say it is. This was...

Everytime I go here,my food is made great and I always get the marshmallow sundae..all in all,everything is made to perfection.I love the chicken strips..they are so so good and I know where to go if I want an ice cream cake made. I can't speak on the experience of other customers when it comes to the service that dairy Queen has provided for them but I must say the service that was provided for me and everyone that has came with me has been excellent. I will definitely be coming by in the near future just because I crave those marshmallow sundaes. ..another thing that I've always liked and I'm not sure what it's called but it's like a slushy type thing and it came in the flavor kiwi-strawberry.Ive only had it once but I loved it and would like to try it again.I just don't know the exact name of it and the final thing is the strawberry cheesecake blizzard. I DON'T LIKE THE ONE WITH THE filling in the middle.I prefer mines with bits of strawberries and the graham cracker chunks with either vanilla ice cream or strawberry icece cream..keep up the great work...