Leal's Mexican Food Cafe Since 1957 — Restaurant in Muleshoe

So we have have been going to Leals for a very long time. I literally grew up eating out there. Sadly service has been getting worse as time has gone by. Yet today was the worst. Its mid afternoon around 4pm and the restaurant is quiet w/ hardly any customers. We came in and ordered and that was prompt, so good there. So after that, our waitress just disappeared and came back once to fill drinks. Our order was a little off, but when we asked for what we wanted it wasn't what we wanted and it was basically thrown on our table. The entire time you could hear the waitresses sitting on the other side of the wall giggling with their own conversation. When time to go, I couldn't find our waitress for a box or check, I even called out to another waitress who looked at me with a side eye and hurried by. I had to get a box on my own, I would say I don't mind doing this but waitresses who have significantly more experience there have asked me not to. We pack up and go and when I payed, I tell the cashier that the order wasn't what we wanted. She told me that exactly what you asked for. We've been going to Leals for over 30 years, we have the menu memorized, like any local, and know what to expect with each order, however I wasn't going to argue. I just said fine, because she didn't care and was extremely rude. I don't even know if the manager was there. If they didn't want to serve people during this time of day why were...

Unfortunately, though the food was good, I do feel there has been a dramatic decline in the overall “Leals” experience the last year or so. We’ve been coming from Clovis for years, but it just is not the same. Mainly, the staff and atmosphere. It seems to be a very unhappy place for staff. Management, or upfront employees, are absolutely unprofessional. Often times, they are sitting in the bar area while customers wait up front for a table. I’m guess it’s “not their job” or they just don’t see because they are hiding behind the wall. When I do see them up, the way they interact with staff is unnecessarily uncalled for. We sat at a booth, and I can’t believe the older manager who had been there for years doesn’t think every word and her tone can’t be heard by customers. The thing was, they weren’t even busy. She is not the only manager that we have witness this with, she was just working that day. Quite frankly, the way staff, and customers for that matter are treated, is an embarrassment for the establishment. No wonder you don’t recognize a single waitress in the restaurant. It seems that they did at one time a some very effective staff, but not these day, which is to be expected with poor management. I hope to see change, because in the past, this has been a favorite of ours. I’m not sure who owns this business, but I would love to talk to them. Again, the food was...

I went to this place because it had a lot of good recommendations, I love Mexican food, and every time I'm in these places I look for a good place to enjoy Mexican cuisine, but oh surprise, the food is not authentic Mexican even though many here say it is, the perfect definition is TEX MEX, sorry but the chiles rellenos are NOT with Anahaim peppers, they are made with poblano peppers, I couldn't find a way for my plate in the middle of so much melted cheese on top of my food, the flavor, I must say that it is not bad, but in a Text Mex way... the place is nice, the staff is friendly although they do not want to speak to you Spanish even when you heard them speaking the language moments before, but it's okay, it's also ok. On the menu, I did not find the variety of tacos that a Mexican restaurant usually has. Instead, I found hard shell tortilla tacos like Tacos Bell, I mean, hell noooo. So if on your next trip you are looking for a good Tex Mex restaurant, this is your place,if not, look for a restaurant that is definitely Mexican starting for the name...