Krystal — Restaurant in Murfreesboro

Don't go here. I have been here four times since moving to Murfreesboro because it is the closest restaurant to my apartment and they let me down every time. The first time I went, a heavy set white lady with a shirt saying manager on it played with her hair in the mirror then turned around and fixed my chicks with no gloves on. When I mentioned it to her, she stated their policy states you only wear gloves when fixing the Krystal burgers because they have to handle onions. I worked at Krystal before and that is not the policy. The next time, my chicks were old and fixed wrong (I asked them to ADD cheese and ketchup) and got chicks with only cheese and ketchup and the bread was hard. The buns are supposed to be kept in a steamer so why are they hard? When I called to complain, they said the bread gets hard outside the steamer and the chicks were hard because of the grease. The third time I went, I decided to stay away from the chicks and ordered the chili cheese pups with no mustard. When I got my order, there was mustard on the pups and on the container. I asked the lady before I left was there mustard on my pups and she said no, the mustard just wasted a bit on the container. When I made it home, every pup had mustard on it. This last time I went (03/28/2015) I told the lady at the drive through to fix my chicks regularly and just add ketchup and cheese. Why did I receive 2 hard chicks with only ketchup and cheese and one fish patty with only cheese and ketchup? Like I'm that dumb I can't tell fish from chicken? Why can't they ever get the orders right? This should be embarrassing to the Krystal Company and I'm not going there again, it's a waste of money. Oh and I upload a picture of the crust that I had to peel off my chicks as proof of the extremely hard...

I'm only giving 3 stars because the food was good the people were nice but the service was lacking quite a bit it would have been a 1 star if it weren't for the first 2 reasons. For some reason since fastfood restaurants don't have a lobby to deal with right now during COVID-19 you'd think service would improve, but this restaurant is a shining example of why it hasn't gotten better. There were 3 cars in line and everyone of them they made them pull up. (We will bring your food out to you) even though no one else was in the line and because of this when they did bring us our food I had to go the door to get the rest because they didn't put it in the bag. I say go to the door because they had it locked so no one can get in. I get locking door so people don't think they lobby is open but if you are going to go that route make sure orders are complete before you bring them out. If it would have been a busy time and no one would have come to the door when I started knocking then I would have had to pull around and wait in line just to get the remainder of my food to go with my cold food. All I'm saying is I'm just like them and when I give my money to someone else in trade for goods or services I expect it to be a little easier to deal with then paying and having to negotiate my way around getting everything that I have paid for. I also get it's fastfood so there shouldn't be a very high expectation but I worked fastfood and I always did the best of my ability. Krystal's please don't close the doors but you need to go to this location and do something about the bad image that is being painted at...

I wish I could give 0 stars. Me and some friends came through drive through last night at 10:30. They didn't close till 11:00. We had been on the road all day and wanted to get some food to eat before we went home. So we ordered a 24 sack full of Krystals. She interrupted us and told us that they could not cook 24 krystals right now because of them closing at 11:00 . She said they wasn't going to have enough time to cook them but there was only one car in front of us and none behind us and they didn't close for another 30 minutes! They we're just being lazy and didn't want to make our Krystals for us! We were in complete shock! The customer service there is absolutely horrible for the evening shift! I will never ever go to that krystals again! And I will make sure to tell everyone not to go to that one also! I work for Uber Eats and I can't even go over there and pick up my orders because it's the same exact way! I have to wait 30 plus minutes to get my order when there's only two cars and drive through! What is really going on in there!?! I'm really contemplating whether or not to call corporate because it has upset...