Subway — Restaurant in Murfreesboro

Subway is Subway, the food here is what you would expect. However, it seems like new ownership has taken over in the last several months and ever since that happened. The customer service aspect has gone way downhill. Several times I have been in this location. Something as simple as a curbside pick up…I placed the curbside pickup order while driving home from working in Nashville. It gave me a pick-up time and like most pick-up orders I assumed I would get notification when it was ready to be picked up. I never got any notification. I got into town and went directly to the location to pick up my food. It was approx 15 minutes past the time my order was scheduled to be ready by when I ordered. When I got there, I opened up my email I received after placing the order and chose the option to check-in curbside with the link in the email. It brought up a screen Saying that my pick up time had expired. I thought it was a glitch so I attempted again, getting the same result. I walked in to see the employee being the only person in the restaurant, leaning up against the shelf that my order was on. My order was the only one on any of the to-go shelves, and there was not one other customer in the restaurant at all. He was literally just standing there, leaning on the shelves. I told him I was trying to check in curbside, which is what I had chosen when I ordered, and he said “oh it’s been too much time”. I said that it had only been 15 minutes past the scheduled time for the food to be ready by, and he said “no, too much.”

In all of my experience ordering food at restaurants, every other experience I have had when you select a time for your food to be ready by you can pick up anytime after that scheduled time. It gives the restaurant a specific time to have your food ready for you to go and pick it up. There has never been such thing as an expiration of time to be able to pick up your order in the manner in which you had requested. Especially after the food has already been paid for. I’m not going to lose sleep over, it’s just subway, but being customer service for as long as I have things like this just really irritated me. So if you go to this location expect the typical Subway food but don’t expect any sort of smiling or positive...

The employee that helped my family and I (3) was nice. But... the other employee (the colored guy) was very very VERY rude. He was rude to his fellow employee. He pushed him out of his way a few times. It looked as if he was putting stuff away for closing but it was only 9-9:15pm. My ticket stated I paid for my subs at 9:17pm. When we first came in my wife went to the restroom real quick. Me and my son was talking about what we where going to get. That's when the colored guy started trying to take the food counter apart and giving us mean and dirty looks. He kelp giving my son and wife dirty looks when they would ask for the vegetables that he had moved to the back counter after we said something about getting sandwiches. The colored guy yelled at the other employee in a very smart attitude (I'll get that) when an alarm went off on the register. I said must be letting y'all know it closing time. The color guy snapped back at me with an attitude saying NO it's an online order. Then another customer came in and he closed down half the food counter lid and told them we're closed. After leaving my wife told me if it wasn't for the customers he would not have a job. And she didn't want us to go back to that Subway anymore. ...

As a busy family, we are often grabbing a late dinner on the go. I have to say this is about the fourth time in a row that this Subway location on Memorial has served terrible food or forgot to put requested toppings on the sandwiches that we've ordered. I keep hoping it won't be a repeat scenario, but this has to have been the worst so far. 3 of the 4 subs were so bad the kids wouldn't even eat them. One had a "bad taste" the meat tasted bad on the Philly steak sub, there was a "weird taste" on one of their club's and on the pizza sub (as seen in the picture below) there appeared to be no sauce, burnt and dry bread, and although requested 'extra' of each of the vegetables on the sandwich, there was barely any of each. Not to mention very little meat. We literally order the same exact subs every single time, (I just hit repeat last order.) It's not that we're asking for a different sandwich and not happy with something new, again, everyone has their favorites. I just can't figure out how this bunch turned out so bad.

It's unfortunate they can't even meet minimum satisfaction, (it's bad if my kids don't want to eat it.) Seriously considering taking the rest of the food back tomorrow and asking...