Domino's Pizza — Restaurant in Murphy

We placed a large order 2 pizzas and 5 sandwiches total came out to a little more than $70. We had never tried the sandwiches and were excited to get them because of how delicious they looked on the ads and online pictures. When we got the order let me start with, the driver pulled up in my quiet neighborhood with music blasting like the entire neighborhood wanted to hear his music, held my screen open and this is supposed to be a no contact delivery because of COVID-19...then we get the order inside....with the sandwiches...they were ALL labeled wrong, so everyone received the wrong sandwich. And when I had to decifer which went to whom...I saw that the sandwiches had very little meat, cheese was burnt and hard, and a slice, literally ONE piece of pepper... the sandwich had more bread than anything... VERY disappointing. So I decided to take them back which is something I NEVER do unless the food is just horrible. When I talk to the shift supervisor, she says they will replace them and wont charge me to replace them. WHAT? like is that an option, I am supposed to be excited you wont charge me to remake the sandwiches you were supposed to make correctly in the first place? I asked if she meant she is refunding me she said she can give me a $20 credit on my account for next order. I agreed to that but honestly I will NOT be ordering from Dominoes again...which is sad because Dominoes has been a favorite for well over 30 years. Their brand and quality has gone down drastically...6-16-2020 update. So I go to get my mail this afternoon and find the receipt my husband signed for our delivery yesterday, ripped up and put in our mailbox... evidently the driver yesterday after getting the signature ripped up the receipt and stuck it in my mailbox....I am sure he doesn't know that touching someone's mailbox is a federal offense. Wow! This Domino's really needs...

Very disappointed. They made our order completely wrong. When we told them- no apologies, not even acknowledging there was an error on their part, disappointing customer service, and we were told to wait 10mins (it took longer). They were saying "they don't want meat" as if it's our fault? The receipt clearly stated the ingredients which means they made it wrong.

They continued making other pizzas as we stood there and when it finally came to our pizza, an employee with pink hair started making our pizza wrong AGAIN (added red sauce when it was supposed to be alfredo) and we told the emotionless cashier, who told the pink haired lady, who then did a great job of making us feel like a nuisance. No eye contact, mumbling about it, attitude facial expressions. Sheesh.

Get this- the cashier who was "helping" us, walked out with a box of pizza. We realized after a few minutes that he actually just upped and left for the night without saying -I'm leaving but they're taking care of you- or even acknowledging we were still there!!!! Our pizza came out the oven and put to the side until we told a man working near the oven to give it to us!!! Where were the other workers?? Nowhere to be found!

Bad customer service AND my other pizza got cold and didn't reheat properly. Got me late to a moms night where we wanted to eat hot pizza and destress from a very stressful few weeks at work....

Management needs to learn what a leader is. What an employee give written notice, group app, they will be late because they have to get a tire repair and is only actually a little late, actually checking out at the tire place when was to arrive at the store. If the car is not safe to drive, how can the person deliver the pizza? Driver arrived at the store and was horribly reprimanded. She had proof of tire repair. Bulling in management is unacceptable and not a good sign of a leader. Then to ask for an apologies from the employee the next day. What are you kidding me! The employee was so upset after the incident happened and could not even stay and work. I would not get pizza or purchase from dominos in the area of Murphy, Wylie, Sachse, Garland until they choose to get leaders who are true leaders. Bulling should never be allowed. That is not a sign of a good manager but poor management. Imagine what else is happening to other employees and your food. Less service when that employee was full time. Longer wait times, What else! Bulling should never be allowed. Not to mention, Firing the person for trying to be safe...