Kung Fu Tea — Restaurant in Murphy

Not usually the type to write reviews, but my experience at this place deserves one. I have been a customer at this KFT location since they’ve been open and I can confidently say that their professionalism, drink quality, and overall customer service has DECLINED immensely. After reading previous reviews, it appears that the issues have not been resolved since they are reoccurring still.

1. From the moment I walked in and was ready to order, I informed the young lady that I was going to be ordering 7 drinks in total so the order might be a little chaotic. There was no one behind me or before me. There were plenty of employees standing around. I had to repeat myself MULTIPLE times when ordering, it appears that the young lady wasn’t able to grasp or understand what I was saying. There was no effort on her end to try to hear me. I start off with drink size, name of drink, with or without milk, add boba, and request for 50% sugar and 50% ice. I figured that this would make it simple for her to enter it into the system, but I guess not.
2. I was not able to pay with my KFT app for some reason, she kept trying to scan my QR code, but it wasn’t working. She didn’t bother to ask me if I had another payment method or even explain that I could still redeem my points if I kept the receipt. Since she didn’t ask me how I wanted to pay, I just gave her my card since this young lady was not able/didn’t try to resolve this issue. She manually typed in my total amount and gave me my receipt. There was no option for me to tip when she enters the total manually. The receipt she handed me did not require a signature.
3. After waiting for about 10 minutes, I decided to go sit in the car as I was not feeling well. My boyfriend was still sitting inside waiting on our order. After it’s been about 20-25 minutes, I asked my boyfriend if it was ready and he said that they haven’t called out our order number, but he will go ahead and ask the young lady. At this time it was not busy, there were no customers in front or behind us, so there should be no reason for the 7 drinks to not be ready after 20 minutes, especially when there are employees standing around. When my boyfriend asked the young lady if our order was ready, rather than calling out the order number or at least putting the drinks where the customers can see that their order is ready, she left them behind the counter. You can tell the drinks have been sitting there and I wonder how long she was planning to make him wait. She failed to offer DRINK HOLDERS or even a BAG when there are 7 drinks. How do you expect someone to carry all of that out?

To make things even better, she decided to give my boyfriend some word of advice even when she failed to do the basics within her job. She said to him “I don’t know if it’s too much to ask, but if you’re going to order 7 drinks next time, tip”. Unbelievable! I advise you to actually do the job that you’re being paid to do first before asking for a tip. My total was entered MANUALLY by this young lady and she can’t remember that I was not able to tip. Which was probably for the best because the services you get from this KFT location does not deserve a tip or even your business to begin with!

Management, y’all need to check on your employees before you lose all loyal customers who love the KFT chain. Definitely will not be returning to this location due to this experience and because the workers are a bunch of kids chilling around who can’t even stock up on their main supplies.

Save your coin and energy on a different KFT location 🥰

Note on drink quality: It appears that requesting 50% less sugar level on all 7 drinks meant 100% sugar or even more. So sweet, you can see the sugar crystals at the bottom. It’s safe to say that my request for 50% less sugar has been disregarded. My family members were definitely not enjoying...

So I went with my girlfriend yesterday after donating blood. My girlfriend attempts to pay by phone so she can get points, had to repeat herself multiple times to the cashier, and just decides to pay with her card instead since the cashier can't get it working. The cashier has to manually enter the amount in for whatever reason.

We order 7 drinks and sit down. My girlfriend feels light headed and decides to sit in the car to rest as she almost passed out donating. I'm sitting there for 20 minutes waiting on my order to be called. No one calls out, I have to approach the young woman behind the counter.

She smiles after I tell her we ordered the 7 drinks, and proceeds to grab them from behind the counter as they had been finished for what seemed like a while ago. Annoying, but not the biggest deal.

She places 7 drinks in front of me, without a drink holder and I literally have to ask for one. She searches, none behind the counter.

As she grabs and opens a new pack from the back she says to me, "I don't know if it's a lot to ask, but next time if you're gonna order 7 drinks, tip."

Didn't even get me a drink cart or bag, I waited 20 minutes in a store with more people behind the register than in the store and she's asking me to tip next time when there wasn't even an option.

Cherry on top was probably still not following the directions to put less sugar in the drinks. My tip for the store is to do better. Provide better leadership to your staff and a fair wage so they don't even have to ask for tips.

I'll be hitting up the Richardson location since it seems that's the better alternative.

TL;DR: Unprofessional staff ask me for tips next time after performing...

Just to clarify -- I accidentally clicked on this review and it refreshed the publish date. This incident took place a couple/few years back, so please don't reprimand your current employees for this! I appreciate the owner responding to my review.

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The employees working at this location needs a serious crash course in customer service.

The milk teas at this location is mediocre at best - more milk than anything else. I always have to get it without ice or it ends up tasting like watered down milk.

My most recent visit, which will now be my last, was an absolute waste of time. After about 10 or 15 min of sitting around waiting for my drink, they finally hollered my number. They informed me that they had ran out of the oolong milk tea at 8PM on a Saturday! Seriously?!

I got ONE very insincere apology, just one! Even after I got my refund, he just sort of stared at me waiting for me to leave. No thank you, bye or another I’m sorry. By the way, floor was dirty and littered with napkins but instead of cleaning up, one of the employees was hangin out with her friend instead.

Sorry but won’t be back, I much rather drive an extra 15 min to the...