Chick-fil-A — Restaurant in Murphy

Never order delivery from this location. I live

Where do I start? Just sad I guess. Today after shopping at Lowe’s with 3 kids under 4 we ordered through the drive thru. We paid and we left. I know I should have checked before leaving because they often forget the the mac and cheese.. l don’t know why.. but it’s always the mac and cheese. Lol! Anyway.. after getting home and getting the 3 hungry littles unloaded we find no mac and cheese and our drink order wrong. Now because they have missed Mac so many times before and I normally just let it go. But 6 bucks repeatedly thrown away adds up and the boys REALLY wanted their mac and I had help so I didn’t have to load everyon back in the car for once. So I called and spoke with Tyler, he was very apologetic and told me I can come pick up my missed items either through the drive thru or inside. I chose the drive thru. Sadly I was met with someone who didn’t know what I was talking about. So she gets someone else. My guess the supervisor.. she was crazy rude.. like McDonald’s drive thru rude. Basically accused me of lying. I told her I spoke with a man.. Tyler.. she gets Tyler, he hadn’t told anyone of the situation. He apologized half heartedly for her behavior and handed me my drink which I refused because with the experience I had just had.. I didn’t trust it. He gave me my Mac and I left. I’m just sad that CFA has always been superior in customer service. That was not what I have ever experienced. I guess because I’ve just eaten the cost of the missed items before. Anyway.. I hope they get back to the same level of service they normally have. The girl that was so condescending and rude may need...

Let me set the scene.

I walk into a Chick-fil-A with a bag of Chipotle, because sometimes your heart wants waffle fries, but your stomach is screaming for a burrito bowl. Call it culinary dual citizenship.

Anyway, I sit down peacefully with my friends—who, I might add, were actually eating Chick-fil-A like the good corporate citizens they are—when from across the restaurant comes this old lady, about 5’3” of pure poultry-powered rage. She marched up like she was about to recite the Constitution and arrest me for crimes against fast food.

She didn’t say, “Excuse me.” She didn’t say, “Hi.” And not ONCE did she say the sacred Chick-fil-A words: “My pleasure.”

Instead, she hit us with that “You can’t eat that here” energy, as if I had smuggled a raccoon into the dining room and taught it to juggle sauce packets. Ma’am, it’s a burrito bowl, not a biohazard.

Let me repeat: not once did she say “my pleasure.” Not when my friend asked for a refill. Not when another friend dropped their Polynesian sauce. Not even when the napkin dispenser jammed and I heroically fixed it. I’ve had more hospitality from a DMV vending machine.

But here’s the real kicker: Chick-fil-A, if you’re reading this—and I know you are—you need to provide a neutral zone. A B.Y.O.B. (Bring Your Own Bowl) section. Put up a sign. Call it the “Non-Denominational Dining Area.” Let us live....