Jackson Avenue Pub — Restaurant in Naperville

I wish I could give zero stars. We have been here multiple times and have never had such a HORRIBLE experience. It was not terribly busy when we got there. Our 1st of 3 servers disappeared after we ordered our drinks and appetizers. No one came back to check on us or take our lunch order. Finally someone came by and poured us water and I ordered a beer. 15mins (we were timing it) went by and I didn't receive my drink and STILL no one came to take our lunch order. Finally I went to the bar and ordered or lunch and reordered my drink. I told the waitress (same one I ordered the beer from) that no one was checking on us and we were waiting a long time and got no apology. Finally after 20mins another (#3) asked us if we wanted to order and I told her what i did. Again no apology. Our food came out and my husband got the wrong side and his burger was medium well not medium rare. My chicken breast was so over cooked it was dry and inedible. When waitress #3 came to ask if everything was ok and if we want a box I told her no on both questions and explained what was wrong. We got a half hearted "sorry". We were charged full price for a meal that was not eaten because it was so poorly cooked. We will NEVER go back again and will never recommend this restaurant to anyone again.

Update: I did speak with the owner yesterday and he was apologetic about our experience and did address the issues with us. My husband and I are pleased with his quick response and...

Very disappointed after this place got hyped up. Went with 3 adults and 2 young kids. They sat us a high top after we asked for a high chair, so we asked to move to an empty low top. A server/bartender that wasn’t ours was a little rude about the stroller, although they didn’t have a place to put it. She asked at one point if we could take it back to the car, but we parked about 5 blocks away. We moved it the next we could but did not appreciate the attitude. My burger was ordered medium and came out very rare. I took one bite and couldn’t continue. Just a personal preference. I’ll cook it more at home, but didn’t want to make the kids wait another 20 minutes for them to cook it again. Our server never came back to the table after we ordered and nobody ever came and checked on us so I did not have the opportunity to correct it anyway. I upgraded to the sweet potato fries and was very disappointed with those as well. I didn’t eat a second one after the first. Our server in general was just blah. No personality, not welcoming. It felt like they were just very unhappy with young kids coming in.

Good things- the kids food came out VERY quickly and it was good Mac and cheese and regular fries. The atmosphere was...

Located in downtown Naperville. You can find parking in either the two parking garages or they have outdoor parking lots. I was in the mood for gourmet burgers to satisfy the craving. I came across this place after a quick search. Restaurant itself isn’t big but it is roomy. We came for lunch so it wasn’t too busy. We got seated right away and we decided to try a couple of the burger creations. We went with the fried pickle burger with truffle parmesan fries and bulleit bourbon burger. We also had an appetizer but it is no longer on the menu, so I’ll skip that. I would definitely come back to try some of the other concoctions they have.

-fried pickle burger came with cheddar, pepper jack, fried pickles, tomato, and chipotle aioli. It was cooked medium rare. It’s a 5. Very tasty burger. All of the ingredients paired together nicely. Those fried pickles provided a nice crunch. Those truffle fries are the icing on top. Not too salty, prepared wonderfully. -bulleit bourbon burger came with swiss, arugula, bacon, sweet caramelized onions, and bulleit bourbon honey glaze. Cooked medium rare. That honey glaze was the star of the show, added a litty zesty...