Jimmy John's — Restaurant in Naperville

Slowest service I have ever gotten...anywhere. Never had this issue before at this location so maybe it was all new staff? Either way, the staff made no effort to communicate what was slowing them down which typically upsets people more. They didn't respond to people when asked what the hold up was either. When I politely walked up to the counter to let them know I had been waiting on an order I placed online, they just looked at me with blank stares.

They put 3 sandwiches and 2 incorrect bags of chips in a bag when I only had 2 sandwiches and different chips, and for some reason even after I let them know what I got, they couldn't piece together where they messed it up. 4 people who ordered inside after I arrived got their orders before I did while I saw my ticket sitting on the line the whole time. When I said that, the guy who was just standing there didn't even try to help solve whatever was going on, he just said "oh ok." Poor communication with customers and sitting in there for 25 minutes waiting on food I ordered 15 min before I arrived was not what I went...

My office and I always order from this location with no issues. Today I placed an order at 1:41 pm and after 45 minutes I decided to because I hadn't received my order. I was informed that the driver was unable to locate my building and may already dropped my order off. I was then told that they would reachout to the driver and give me a call back. At 3:05pm one of our nurses noticed the food sitting outside of the door. We didn't get a knock on the door or even doorknob jiggle. I called them back to inform them of what happened, my response was if the door isn't open they will leave the order at the door and she was glad I received my order. If I had ordered DoorDash that would have been expected, but never from Jimmy John's. That's very disappointing we won't order from...

Still their service never got better. I ordered from my app for drive in. I waited for 15 minutes and my sandwich was sitting on the counter. I told them my order was drive in order and nobody cares. I was so fruand said “I waited for nothing”, and someone said “yeah. You waited for nothing. So what?” So rude. Horrible services.

—————- The person took my order wrong. I gave my phone number for the rewards and he said it doesn’t show. Later I checked my account, and yes It was correct on my account. It seems He doesn’t care much about my order. Not recommend...