Dunkin' — Restaurant in Nashville-Davidson

Every time I've visited this new location my drink has been made wrong.... apparently they can't read or wasn't trained properly... I always get a med or large iced coffee..and the sticker clearly tells the person making the coffee 3 creams 3 French vanilla swirls... yet they never get it right .. and I don't understand how someone gets mad or gets an attitude when you mention something isn't made right... that's your job... and I'm specifically talking about the lead or who ever she is the African American woman that multi task.... she specifically made my coffee wrong... no French vanilla... and she had a snarkey attitude... overt with it... I had to ask for my French vanilla swirl in a small cup to add myself. I was happy about this location opening but due to the fact that they can't seem to or don't care to make drinks accurately I don't even think I will visit this location..

It's sad that a place newly opened and the employees seem to already have an attitude... dunkin should invest in going fully...

I go here all the time but when I went here yesterday for a mobile order I came to the window as usual and I thought they were closed because I did not see anyone so I honked my horn and nothing. So as I decided to just walk in I see that there is a guy inside so I honked my horn 2 times and nothing. Sadly this guy was so into his phone that he did not pay any attention. When i came in he did not even hear me so I stood there for about 30 sec and then said "Hey are yall open " he quickly jumps and runs to the back to get a women to attend me. The lady was back there washing dishes and he did nothing. Instead of helping the lady he just says sorry I was on my phone...

Donuts were still cold inside, apparently they freeze them and then warm them up. They were cold inside to the point of being hard.

Took them back in to show them to the lady at the counter, she sarcastically asked me what I expected them to do about it.

I asked if I could get some actual cooked or fully warmed up donuts. She laughed at me and told me that if I wanted to buy another dozen, I could get some warm ones that way.

Ended up leaving without any donuts, and they...