Los Portales — Restaurant in Nashville-Davidson

Terrible experience!!! We ordered over $80.00 in Uber eats with them for my son’s 5th birthday dinner with my in-laws. He loves Mexican! They left out our tortillas for our fajitas, gave us one tiny salsa and one small bags of chips, even though my order asked for more and stated we were willing to pay. There were other small items left out too. When I called to speak to a manager the girl who answered the phone would not let me talk to him and then told me there was no manager there, even though it was a Friday night. She said she would not complete my order and then put me on hold for 16 mins, just to hang up on me. Meanwhile, I drove to get the rest of my order so we could have our dinner. When I got there they were beyond rude and told me they set the phone down and hung up on me on purpose, while laughing. They gave me fake names for themselves and the manager. We have been ordering almost once a week from them for years now. I was so shocked with the way we were treated and hope no one else has to...

First the menu was smeared with some white substance. Then the waiter waited for about 5 second after I sat down to ask if I knew what I wanted. I hadn't even opened the menu. They brought out a Campbell's tomato soup in a bowl mixed with tobasco as salsa. I ordered a steak asada and got an egg dish. I tried to explain to the waiter but he didn't understand what I was saying. And I couldn't understand him because he kept mumbling. The manager argued with me about what I had ordered so I finally just said I would eat the dish they gave me. The worst service ever. Getting to the food I was actually served. It was over cooked drowned in the tomato soup again and everything else came out of a can or was reheated and dry. I do not recommend this place as i am already experiencing dysentery from what I was served. Poor service at best and an expectation of spending the night in...

The Beer was very good, the salsa was very bland, the meal in general was so/so (bland), the most exciting item in the meal was the pineapple on the chicken, the white cheese sauce was weak and running. There was nothing exciting with the plate. I order this same thing about 6 months ago and it was really nice. I understand there is new management and that could be the issue but the meal had no resemblance of a Mexican cuisine other than the contents, nothing, nada. I will go back some time in the future with hopes for improvement. Found this place some time ago and would never go any other place but now Im considering finding another alternative. When you open the restaurant, immediately turn on the music, it was a morgue in there until I brought it up just...