When eating here, be sure to never make a mistake, never drop a single french fry, and make sure they actually run your order to the back. Staff very assertively handed my friend a broom and dustpan after he accidentally spilled a portion of his fries in the patio area. "Did you drop those fries?" "I'm gonna bring you a broom," "We don't do that in restaurants," she said, to a 20 year old man. She was very lucky to have been speaking to him in particular, as he knows how to keep a cool head. Pulling that kind of class act on a college student during finals' week is practically like playing with explosives. After she interrupted our conversation with her issues, we tried to make it clear that he was reaching for his pocket and accidentally knocked over the basket, and it was such a small amount that he could just pick it up himself. Instead of listening to us, she wanted to demean and humiliate us. Every person in my group of five was a paying customer. The place had barely any people during the usual lunch rush hour we were there, so she had no excuse to be enraged at customers. We didn't start a shouting match, but it sure did make us all angry, and it could have easily ended much worse if it were anyone else. Sure, keep your floor clean, but carefully consider which paying customers you demand do it for you.
My order wasn't run for the first 20 minutes after I ordered; they forgot to send it to the cooks. I had to ask a different staff where my food was. Thankfully, they followed my request to put my order in a to-go box, because it took me 40 minutes to get my food and I had to go. I wouldn't have written this review if the only problem was late food, though; in fact, I haven't written reviews of any place until now. If my friends and I didn't have other places to be, I would have asked for a charge back on every meal for the whole group. The altercation with one staff member caused a lot of anger, tension, and stress for all of us; something that nobody needs more of on finals' week, which my entire group is in the middle of.
The ice cream Tornados are pretty good, they are most similar to a Dairy Queen Blizzard, but they crush the candy as a topping. It seems like they dump an entire 10 lbs bag of pool salt on the chicken tenders post-frying. The food can be compared to a higher-end convenience store deli, which is pretty good for my tastes, but I'd sooner cross the bridge to Keyser Ave to get...
   Read moreI had gone with my boyfriend to go out and eat before he had to go to work. I walked inside, the staff was fairly friendly, however, they seemed like they disliked their job and it was clear across their faces. I placed an order and went and sat down with our drinks. 15 minutes passed and no order. 30 minutes passed with no order, and I’m guessing a manager walks out to tell me they had only one order for cheese sticks and my other would have to be replaced with something else. I chose the curly fries. I wait another 15 minutes before I became impatient, so we waited around 45 minutes altogether. So, I walked back to the order area and asked for a to-go box. I was asked if I ever got my fries, and I relayed that I never even got a single piece of food from my order. We had been waiting out there so long we were at the point we didn’t even want to eat. After listening to the (I’m guessing) manager yell and fuss at everyone, I noticed an order on the counter. It was half of mine. I was greeted outside by an apologetic employee and I told them no worries. We checked the food and I was given COLD FOOD. My toast was hard on the outside(dry) AND soggy in the middle. How is that supposed to even be appealing? My fries were burned. The chicken was fine. The cheese sticks DIDN’T EVEN HAVE CHEESE IN THEM. It was just CRUST. I paid $31.82 for COLD, OVERCOOKED food that we waited for, for 45 minutes. If you are in a rush I do not recommend going there. We were completely forgotten. I’m highly...
   Read moreThe place was nice and clean, the staff was nice, but the food... was horrible. At least for us. Beware of the pricing. The food is much higher than how the menu makes it appear
Steak fingers were not only piping "microwave" hot, soggy, and limp. They had no gravy, and seemed like they were frozen just minutes before.
The shrimp poboy I had was cold and had the appearance of being stepped on. Shrimp looked, tasted, and felt frozen.
Fries were cold, un-seasoned, and soggy.
We ended up throwing our food away, $30+ish for a poboy, and steak fingers made from frozen cosco like bagged food. It would have been ok if they were even remotely good.
The shrimp poboy was just so sad and made me feel sick within 20 minutes.
Would not recommend, and would not go back. It's such a shame. I should have read the reviews. Seems like it was good once, but everyone there was throwing away half eaten baskets. No one was asking for a to go.
Be careful, I still feel horrible. Posting this the night of...
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