Legends Patio Grill and Bar — Restaurant in Nebraska

I wish I could give negative stars as a rating, that’s how bad our experience was. My aunt, who has had several parties at Legends and brought them a lot of business, put together a birthday party for our 85 year old grandfather on a Sunday at 1:00. We had a total of about 20 people once everyone showed up. When the first 10 or so of our group were there my son showed up and our server wasn’t nearby so (no big deal he was busy bringing out pizzas for us) he went to the bar to order a beer that he wanted to pay for himself and was asked “are you with that big group over there?” He replied “yes” and was told in a very rude tone “you have a server, order from him.” Then my husband went to order grandpa a beer (that he wanted to pay for) without knowing the experience our son had just had. He was told very loudly “you need to order from your server!” He responded “no, I’m going to order it here because I want to pay for it so it doesn’t get charged to my aunt’s bill!” She then snatched his credit card away, handed him the beer and turned around and yelled to a server who was standing nearby “he will no longer be served, that’s his last one!!” Then she stomped over to where he was, shoved the credit card in his face and very loudly told him the same thing she’d just yelled at the server. She then went back behind the bar and looked at a different server and yelled it to her. When my sister-in-law ordered a Moscow Mule she was told that they didn’t have the cups for that and she replied that she didn’t mind and they could put it in a different cup. The bartender said “well, that’s not a Moscow Mule then!” So my SIL said “yes, it’s the same ingredients right? What is wrong with you, why are you so rude?!” And the bartender yelled at her that she shouldn’t be out in public. At this point I thought maybe we didn’t remember traveling to a Dick’s Last Resort (where they are purposely rude to everyone) because I had never encountered someone in the service industry who had been so rude to so many people for no apparent reason. Our aunt let us know that she was very rude to her earlier in the day as well. When we asked our server to give us the manager’s name he said the bartender was the manager. We then requested the GM’s name and number, which he gave us. I don’t know who in their right mind would put someone like that in charge, she’s the one who shouldn’t be out in public, let alone “serving” customers. Also, she didn’t do one thing the whole time we were there, just stood behind the bar with a scowl on her face while the 2 servers busted their butts. Needless to say, we will not be back and I doubt my aunt will be bringing any more business...

Really bummed about our experience. Super excited to be here. Walked in, wasn't greeted or acknowledged. Stood by a table for 45 seconds wondering if this was an OK place to sit, waitress walked by 3 times, wasn't greeted or acknowledged. Sat down, waited 5 min to order drinks (no problem), ordered the drinks and they never even attempted to make them. 3 gals working. One on her cell phone the whole time behind the bar. One waiting on tables with a frown on her face and no eye contact with customers, and one following the waitresses, laughing, conversing, and not doing a thing other than storytelling. After 20 minutes at the table with no drinks and no opportunity to order food, we politely told them we were leaving. This experience wasn't COVID related. You have 3 wait staff that were clearly not interested in doing their jobs. They had plenty of staff for the volume of tables to be served. They just clearly didn't want to serve us for some reason. If the Owner or GM is reading this, watch the video from 12:10-12:45 on October 22nd. You will be really disappointed in the behavior and lack of service by your crew. As a frequent flyer of sports bars, this was by far the worst experience I have ever had in and around the Omaha area. All because you have 3 workers who clearly don't want to be working on a Friday afternoon. This business will not be able to succeed with apathetic service like this. I hope you will take this feedback to heart. ...

Went here for lunch today around noon. First time here. They were not that busy. Everyone that came in after us was served before us. When we asked about our food, we were told the steak was too thick so it was taking longer. We waited more than 40 minutes for a salad and steak. We ordered this thinking those items would be quick to prepare since we had to get back to work. DO NOT GO HERE IF YOU ARE ON LUNCH BREAK!! DO NOT GO HERE IF YOU WANT FAST SERVICE. The waitress seemed sweet, but unfortunately, she is probably not making good tips with the horrible service I experienced. I should have checked the reviews first. We asked the lady who ran keno if she would check our numbers, and she said wait for her at the bar until she gets done wiping the tables. She was rude and dismissive and she had no customer service. While we were hungry and waiting for the food it sounded like a party was going on in the kitchen. There was a lot of loud chatter and laughter. This was our first and last time going to Legends. I had a similar experience at a location near 72nd and Pacific Street. I think that is where the other location is,...