I wish I could give 0 stars but not an option. Caterina I think was the ladies name all I asked for was to have my coffee remade bc it taste like pure milk she would not do it bc I didnt have my receipt even though it was in a dunkin donuts cup. Lady proceeded to go around asking each employee if they had made the coffee. Lady was rude and had no customer service manners I was blown away by the type of attitude this person displayed towards a paying customer... I explained to her my fiance bought me coffee and he always comes here for his coffee so I assumed this is where he got it from. I asked lady for # to contact complaint department and she advised me to “look on my receipt” She then proceeded to tell me that each dunkin donuts is owned independently and I needed to go to dunkin where I bought coffee. I spoke to manager who was polite and...
Read moreI tried to find information to contact the owner, but could not find anything. Normally this place is pretty good. However, the past couple days it has not been. I ordered a Charlie on Sunday and there was so much ice in it no I couldn’t put a straw in. It was also so little coffee at the cold foam did not even touch it. Today I figured I would order on the app. Not only was my coffee missing this world,But instead of asking me what type of donut I ordered they threw in anything they wanted. I did not send over six dollars to get half my order wrong. Oh there is a young man that works there who has glasses no, he is very curious and always get my order right. She was not working either one...
Read moreI went to this location on 11/20 and Ordered a glazed donut,a wake up wrap, along with other food items as well as a large blue raspberry coolada and a Small white mocha hot chocolate.When I received my food,the donut wasn't even in a sheet! It was thrown in the bag with the rest of my food like garbage, then the lil girl at the window forgot to give me my hot chocolate and I went back to get it and asked for a fresh one,this chick swore up and down it was fresh when it wasn't, because it wasn't the right drink to begin with.The girl gave me a pumpkin spice latte.If you don't know the difference between coffee and hot chocolate, then working at dunkin ain't for you! Its...
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