Las Pupusas — Restaurant in Nevada

Absolutely One Of The Best Places I Have Taken My Wife To Eat Several Times On Our Weekends Without Having To Drive Far or Spend So Much, Marina Had An Outstanding Great Customer Service. Food With No Doubt Is Freshly Made and Absolutely Delicious Always Well Cook and Great Taste. Prices Are Well Worth For The Quality Of The Food And The Portion Size. Sadly The Ladies Who Are Cooking Who Are Indeed Fully Exposed To Have Face to Face Contact With All Customers As Their Cooking Grill or Kitchen Is Next To The Cash Register and Ordering Main Display, All Times I Been There They Have But The Worst and Most Inadequate Attitude Towards Any Customer Ordering As They Would Just Ignored and Look At Customers Without Ever Having The Common Courtesy To At Least Acknowledge Customers, No Matter What's Your Job or Task In a Place And Business In a Customer Service Environment It Should Always Be An Essential Part of Such Business To Educate and Trained All Their Employees To Make Every Single Customer Experience A Pleasant One. I Strongly Believe That Even a Smile Counts as a Positive Experience Nowadays With Our Horrible Pandemic Situation. Gladly Marina Was Our Serving Employee And No Doubt She Deserves 6+⭐ She Made Our Experience Away From The Rest A Great One. Marina Was Extremely Kind and Absolutely Respectful and Not Once But Several Times Asked If We Were Okay and The Whole Time She Was Multi Tasking. She Is a Great Asset To This Olace3...

I use to be a loyal customer at this location buying from 8-20 pupusas at a time but after today I will not be returning..it is the second time I have had to deal with a women that works there rude and unprofessional comments I wish I could provide name but she refuses to provide. So I hope the owner see this and reach out and i can gladly tell them who. The first time she commented how I had been there 3 times in a week I found this unprofessional as it seemed it bothered her me buying food there I stoped going for a couple of weeks an I was back today. I ordered 10 popusas and when she handed me the order after paying I asked for one more bag of curtido as she only provided 1 she said I had to pay mind you I didnt agree but if she had of said it before paying I would of but knowing I was gonna pay the card fee again just for one small bag I refused but even then I feel 1 bag for the amount I bought is ridiculous. Other girls that have assisted provide 2-4 bags depending on the amount which is understandable. But with her its as if I was asking for handdowns I am a buisness person myself and this is the last thing any good business wants to do to a customer…I will miss the food but the customer service lacks if they don’t appreciate customers coming back then there running the...

Was so excited to try this spot, been craving Pupusas.

First time trying this restaurant. Completed my order at 1:05pm for 2 Asada/steak tacos, 4 Pupusas (2 chicken & cheese, 2 pork & cheese) and that's it.

It's now 30min, so I walked up to the counter to check on my order but the cashier was with a customer so I walked back to my seat. I saw a staff member add lettuce to the 2 asada/steak tacos, So I figure it's almost ready and walked back to my seat.

35 minutes has passed so I decided to walked to the cashier area and that's when I saw the server bringing my order & asked if that was order #30 and she said yes so I walked back to my seat.

As I walked to my seat, another patron said she she waited an hour for her order and she was also disappointed.

The asada/steak was cold, not room temperature but cold and tough to eat. And the 4 Pupusas were room temperature.

Majority of fellow patrons had their food so I didn't understand how 2tacos & 4 Pupusas took 35minutes to arrive. I would have been okay if my food was hot but it was not at an acceptable temperature. W had to take half of our order home to reheat.

No apologies were given for the delay. I am very disappointed by my first time experience. I highly doubt that I will be coming back to...