Wendy's — Restaurant in New Berlin

Dave's Single: As a teenager there was a Wendy's just down the street from our house and one ramification was the Jr. Bacon Cheeseburger became a staple in my diet (usually after sport practices). If I was especially hungry though, I would opt for what back then was called a "Classic Single" and is now the "Dave's Single" (man, maybe I'm getting old?). I was craving a burger and Wendy's had a promotion to get the sandwich for just $1, which is pretty crazy considering the price of everything these days. Unmodified, the sandwich contains a quarter pound of fresh beef, American cheese, crisp lettuce, tomato, pickle, ketchup, mayo, and onion on a toasted bun. For a fast food cheeseburger I was impressed. To start with, the sandwich was heavier than I expected it to be and the meat to bun ratio was satisfactory (no "Big Mac Syndrome"). There were plenty of pickles and onions to add a satisfying crunch to it. What I especially loved is that there are not one, but two slices of deliciously melty American cheese. Lastly, the burger patty is a distinct square shape that clearly identifies it as a Wendy's burger. It helps that I had a side of nostalgia with this one, but with or without it, this burger is good enough to be Doughboy...

I was going to swing in to pick up dinner after working late. Line was long, so I decided to go in the store. The cashier was attempting to get change, but the manager kept digging in the drawer. She kept calling the employee "bae" and it was super awkward and uncomfortable. The manager's finger nails would probably measure 3 inches from tip of finger to the point of the nail. Yes, the manager had 3" pointed, yellow finger nails. Real sanitary and appropriate for the fast food industry 😒. After about 4 minutes (3 minutes and 30 seconds longer than it should have taken) both ladies walked away without even acknowledging me. So I walked away, too. Right to McDonald's drive-thru (we have a gem of a Mc D's a couple blocks farther than Wendy's that's only busy in the morning and afternoon). I would like to send a shout out the Latino gentleman emptying the trash can. He was the only person in the building to smile and nod embarrassingly as we watched this...

TL:DR not-so-fast food with hit-or-miss on order accuracy and quality.

We regularly order dinner here because it is inexpensive and conveniently on the way home.

In the last several visits, we frequently have had to wait for 10+ minutes because they didn't have enough baked potatoes available. That aside, the drive through has been a bit on the slower side. Many times we are asked to wait in the parking lot because our food isn't ready (despite always ordering on the app).

Order accuracy & completeness are nearing abysmal levels. In the last 10 orders, none have been fully correct and complete. Usually it's missing the extras (sour cream, silverware, dipping sauces, etc ) or parts of the kids meals (drinks, wrong side items, even missing a toy once).

Food quality has also been declining lately. This last trip, for example, the tortilla of the chicken wrap was literally disintegrating in my hands and the baked potatoes felt a bit...