DETAILS-DETAILS, it’s long but stay with me so this does not happen to you!! They do not deserve 1 star. Used door dash to order a pickup-easy right…try again. We picked up our order: Bacon cheeseburger w/fries &bbq sauce and Chicken gyro w/chips and ranch. Drive away with it. Found out there were no sauces, not even for the gyro and no cheese in burger. No biggie mistakes happen. Go back. Husband bring out bag saying it’s fixed and i quickly notice there is still no gyro sauce, go back in to get it. Decide to look more closely and find out there is lamb meat mixed into my chicken gyro-gross-that’s y I ordered chicken-to get chicken. Show the bartender who proceeds to inform us that it is supposed to have lamb meat? I explain, no-there is an option for lamb meat and there is an option for CHICKEN-she argues that is not how there menu is set up-so I prove her wrong by looking at the menu with her. She then says well that’s not how it looks on the receipt-so I show her the receipt that clearly states “chicken gyro”, her attitude toward us is awful. Why not just say let me remake that for you?! Nope-she is clearly annoyed with us that we had to come in 4 times to get one order right?! So we realized that after all the fussing my husbands burger and fries are now cold:( we go back to the kitchen to let them know we want a refund. The bartender, smashes the food into the garbage can with a quickness to let us know how annoyed she is. She precedes to do the refund and turns to us and says “here you go-blah-blah” I look down and she gave us a gift card?! I tell her , could we please have this refunded to our card, we really wouldn’t feel comfortable eating there at this point. She gives us a dramatic explanation about the Taphouse has nothing to do with refunds from doordash-I say no problem you just had to let us know. We walked out. No -sorry, no-how can I help you, no-let me fix that, no-nothing but her terrible annoyed attitude?! Shouldn’t we be the ones annoyed? They were not busy at this time. There’s 2 sides to every story-no doubt, but in this story, we were paying customers and treated her with the dignity and respect we had hoped to get in return:) beware the fifth Ave Taphouse-not...
Read moreWanted to give this place a retry after it reopened. Very strange atmosphere. Family Feud was on when we walked in and the place was dead silent. Only two other groups dining in when we got there. While the Pirates game was on they had the volume set to family feud and then the news. No music. Owner oddly shuffled around the floor at one point quietly and weirdly saying hi. Waitress was nice seemed attentive at first but then slowly just stopped appearing around our table. Food took forever to come to our table. We got there around 7:40 pm and food came around 8:35 pm. Waitress never came to tell us why so long the wait, actually never came back to the table in the majority of the time that the food was being prepared at all. At around 8:24 pm was about to cancel order leave and go elsewhere for food because it had passed the point of ridiculous for a wait time. Ordered a pizza and it was cold, burnt, hard. Order wings also cold and sauce was congealed and didn’t come with ranch (Never asked if I wanted any). After leaving boyfriend said some shady looking characters were seated at the bar. Back was turned the whole time so didn’t personally see but absolutely won’t...
Read moreWent here for the first time with my fiancé and daughter after reopening, it wasn’t great. We sat outside to enjoy the nice weather and unfortunately there were horrible people walking around with guns and stuff so we moved inside. (Bad location) salad was really good and waitress was so nice. Food was AWFUL. Wings were weird and dry. We both got seafood platter and everything was deep fried. Crabcake was cold and mushy, calamari was hard, I got the cod and it was also cold and hard and flavorless. The coleslaw tased like chemicals. Not to mention the flies landing on our food nonstop. When the owner spoke to us about not enjoying our food he was so rude. He said “people come from all over for this food, nerved had an issue before” “what do u want me to do” we where left speechless. Especially after what we experienced outside and had to move inside. Do not...
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