McDonald's — Restaurant in New Castle

I showed up I ordered AA double mushroom and Swiss couple of mcdoubles and a large fry when I got to my vehicle after going inside to order because the drive-through is packed and I am a truck driver I waited for 15 minutes when I got my food one of the burgers literally was blood red I have never in my life heard so many people cry about getting paid more money but can't do the job that they're asked to do I'm a postal contractor I am disgusted with what happened especially the fact that I found a giant hair in my Burger I can not believe McDonald's pays people $15 an hour or whatever the minimum wages right now to do that job 8 anyone on the crew except the lady that took my order had any clue of what was really going on and she seemed new but everybody else was trying to push food out and they didn't care how it went out and it was obvious when my Burger was red and there is a giant hair in it I will spread this to every friend I know and to be perfectly honest I've never been so disgusted in my life I spent 15 minutes puking after seeing the red meat and then finding the hair thanks McDonald's you just lost a...

So an update they are still terrible acting aggressively towards customer and when you call to ask a question they just hang up on you but I have Marks number (district manager) we will see what he has to say about all of this from over the years and yes I said years. 2/5/22 Horrible service! I went through the drive through with my husband and received the nastiest fries ever. I went back in to get fresh fries and the manager actually told me that next time I need to request fresh food. I was like are you serious I have to request it and now I've been waiting for 15 minutes for my fries while the workers are just standing around doing nothing. Then another girl came up to me and asked me what I was waiting for Absolutely rude the whole crew. The manager on duty is name brisa is how I understood her name. I honestly don't understand how she's a manager. Update 4/7/22 so the last few times we have gone the service was tremendously better and the food was fresh however my husband went tonight and ordered meals with large fries and they only filled them half way. I posted a picture...

Customer service is not what you would expect from a company that makes their living off of their customers. I ordered a l0 piece nugget and bbq sauce “made to order” and I got nuggets that were old, when I brought it up to the restaurant manager she said she would take care of it. She turned around and walked back behind the counter where you could not see her said something to someone behind the counter and came back out with the same product and said here you go these are fresh. The nuggets were colder than when she walked behind the counter. I’ve always had trouble with this store and their service, maybe that’s the new norm or corporate doesn’t care about the customers anymore and it’s okay to treat customers like that. IDK. I just threw my food in the garbage and walked out. Just venting here but we deserve better than what we’ve been getting out of that...