Domino's Pizza — Restaurant in New Hanover Township

Ordered 4 pizzas, bread, drinks, dip, and brownie. A pizza, bread, and dip were incorrect. When talking with the shift manager, they were rude, said that I needed to come back in to get an exchange and then hung up on me. At the store the manager, who was a high school kid, proceeded to call her mother who was the manager to handle things asking if she had to give "free" food to a rude customer. The manager/mother over face time proceeded to say the interaction was rude even when the intent was to say sorry to interrupt her shopping trip at Walmart because her daughter was the source of all the discourse. The remake and refund were not taken because a call to the franchise manager will be taking place. This, by far, is the worst customer service ever. This is not the first time this location has messed up my order but it is the first time that management has failed to take ownership of their mistakes and put it on the customer for being rude. I will not be ordering from this...

I recently ordered from Domino’s Pizza, and my experience was far from satisfactory. The ordering process seemed straightforward, but there were issues right from the start. After placing my order, I received a notification that my order was canceled without any explanation.

I attempted to contact customer service for clarification, but my experience there was equally frustrating. I was put on hold for an extended period and when I finally spoke to a representative, they were unhelpful and dismissive. I left feeling more confused and dissatisfied than I did before.

The lack of communication regarding my order status was disappointing. I expected better from a well-known chain like Domino’s. This experience has left me hesitant to order from them again, and I would not recommend their service to others.

Overall, I hope Domino’s can improve their customer service and communication to provide a better experience for their customers...

So last night i ordered 2 orders of wings and 2 orders of lava cakes. I asked for the wings to be baked twice, not just half , all the way through twice. When the driver got to the door, i asked wetet they baked twice, he said yea of course theyre good. But they werent, i was upset but the lava cakes were bomb so i was like whatever. Today i called and ordered, 1 more order of lava cakes and a order of breadsticks, the lady said it would be 20 mins, i said ok gave her my card info all waas good. 3 mins later i forgot my sister wanted some, so i called back to add another order of cakes to the order. The guy who answered the phone was so rude, he was having a attitude, then he put me on hold and someone else finished my info. 20 mins later, my food comes. One order of lava cakes has no powdered sugar at all, and half of my breadsticks were flat. Ugh im so irritated with...