Church's Texas Chicken — Restaurant in New Iberia

So I ordered the “Texas Spicy Chicken dinner” I made it a combo and asked for the two pieces of chicken offered to be white meat. Although I received two pieces of chicken, they were almost unidentifiable as to what they were. After dissecting them a bit, I found that it was a breast wing quarter or at least a piece of a quarter. It is the section of the breast, if you cut the “chicken tender” off including a portion of the rest of the breast you are left with the wing and small portion of the breast, basically the boniest part of what is remaining. So for the price I paid for “white meat” which is at a premium I got two wings and two quarters of a breast. Instead of a whole breast and a wing like pretty much everyone else does which I should add would be considered an industry standard. So in my opinion this was substandard. It also definitely was not spicy. Unless they think the jalapeño that I didn’t get was supposed to be the spicy part. The biscuit was very good as was the jalapeño I had to go back inside for, and the Mac n cheese was better than most fast food Mac n cheeses are. Even the sweet tea was pretty good. But to be disappointed in the chicken I got from a “chicken” joint is a party...

I placed an order for 16pc mix original with three sides and eight biscuits. Order was supposed to be ready at 6:30, I didn’t leave with my order until 7:30. Upon opening my food, I only received legs and thighs and spicy not original. The price of what the food received was $10 less than what i paid for. The customer service was beyond poor and two of the employees that were preparing the food kept going outside. I am requesting a full refund. I am very dissatisfied with this experience. I also asked for a receipt to show the time ready and was told there wasn’t any paper for a receipt. The inside of the establishment is disgusting and completely unsanitary. There were non employees entering the restaurant and going into the kitchen area randomly. I asked if I can cancel my order and get my money back and she told me that she can’t do that, that I would have to do it online. I have never been so baffled by a fast food experience quite like this one. If I could leave 0 stars, I would in...

My husband went order a 16 pc mix they told him they were not dropping no spicy chicken. He made his order at 8:20 pm but don't close til 10:00 or 11:00 pm. So tell me why they couldn't drop no spicy. In the industry you were suppose to treat your customers like you wanted to be treated. Being that it's a business you suppose to satisfy your customers to keep them coming back but that was not the case. We didn't get no biscuits with our meal which considered a family meal although the Popper's was over cooked even so. They will not get my service again because they are so unprofessional. The workers that was working so so high I don't know what they were on but they was on something. NEVER...