Snowball Factory — Restaurant in New Iberia

The service here has gone down tremendously. I waited in the line and ordered two stuffed snowcones. When I pulled away I noticed I only received one stuffed snowcone. I turned around to get the correct order. They also did not give us extra napkins, which we had asked for. We received zero napkins. When I asked for my order to be corrected they said I owed another $0.95. Not only did they not get my order correct and waste my time, but then instead of correcting their mistake they wanted me to pay more because they said they had not charged me for it. Yet I didn’t ask for the gas money they wasted of mine because I didn’t receive the correct item & had to come back to the place.

On top of that I had to knock vigorously for them to come to the window. Three people walked by us and did not open the window. I can tell you right now we will never be returning to this spot. There are more snow stands with better service and...

I love this place. When i visit i spend a few hours here catching up on much needed reading. I love the food and snowballs here. There's a big selection to choose from. The service is fantastic. Their quick to wait on you and get your order out. The ladies are awesome. From the owners to the workers they chat with me every time I go. The patio area is very nice and well kept up. The employees are constantly checking & making sure the drive thru & patio are clean & clear of gatbage. I'm glad they...

My "go-to" spot for snowballs. The drive is maybe 20 minutes away from my home and i sometimes go there at least 2x a week. Haven't had any of the food items, but from what I hear its pretty good. The menu selection is large enough to never have the same snowball twice. Unless ur like me and have a few favs that I stick to between the regular and the cream snowballs. When I can't decide I just get half and half of each of my flavors. The girls(cashiers) are all friendly and...