Michael's Dairy — Restaurant in New London

The Mitchell college students who work in the ice cream shop are professional , hard working and very nice. The ice cream is delicious and I've had their ice cream for many years as I live in New London. I won't tell you the numbers of years I've enjoyed the yummy frozen and creamy food of the gods! However, since Mitchell College now owns the brick ice cream store and the big red barn, it would behoove the college to restore the barn. It would show the community that Mitchell College invests in New London. The college has a great deal of money, it's college population has grown considerably and tuition is very high. So, open your pocketbooks, Mitchell college. You enjoy a tax free status in a money strapped city so fix the red barn. It's a symbol of Michaels Dairy, a lighthouse guiding ice cream lovers to its doors so let's class it up. Without the big red barn it's just another ice cream shop...

I waited in line for over 20 minutes at this ice cream parlor, only to be completely skipped over when I finally reached the front. Staff began serving people from the middle of the line with no explanation. When I politely asked why I was being passed over, I was rudely told that this is how it is done— even though I was already at the counter. No apology, no offer to help, just complete dismissal.

It’s clear this place has no idea how to manage a crowd or handle busy times. The staff seemed overwhelmed and unprofessional, and the lack of basic customer service was shocking. If you’re looking for a smooth and pleasant experience, I’d recommend going literally...

Michael's Dairy had been my go-to place for most of my life for ice cream. We were very pleased to see that Mitchell College had maintained and even renovated the facilities. We were very disappointed however on our first visit of the season this year. They must have changed their supplier because the ice cream was no longer as tasty and the cones were very unpleasant. In addition, the portion size has decreased substantially.

We voted with our feet. We now go to Malerba's in Norwich. Michael s would be well advised to source their ice cream and cones exactly as Malerba's does. An added bonus, the pricing and portion sizes...