Rico Chow — Restaurant in New London

My Husband decided to stop here since we were down that way. First thing I noticed when we walked in it was really cold inside and the menu was a little confusing. The cashier explained everything. So once I got the hang of it, we ordered I picked from the second aisle of the menu which was fried rice and two sides. My two sides were orange chicken and Tostones. My Husband grabbed the Mofongo meal with spare ribs and My Daughter picked The Korean loaded fries and beef noodles with General tso sauce chicken. When we got our food I noticed I was missing my fried rice so I asked her. She said she had misunderstood but she didn’t charge it and if I wanted to add it. I said “but you charged me for the meal with two sides, so you’ll charge me for the rice seperately?” She said “Yes” so I said “ No thank you because this already came out to $81 with no rice with 2 sides like it said” she didn’t liked my answer and caught a little attitude afterwards. To be honest the food was definitely NOT worth $81 and some change. I understand prices have gone up but the quality of the food must be up to level if that’s the case. The customer’s review should be important since we the ones who make you the money. All y’all have to do is listen or read, fix what’s wrong and level up to prices and expectations to make it a successful business. The mofongo had a weird taste to it, the spare ribs was cut so thin that it was overcooked, the tostones were not crunchy and tasted bland and the orange chicken sauce was not good at all. I was not able to enjoy my meal which made me very upset. The only thing that was good was the beef noodles and the general tso chicken my daughter had. She also liked the Korean Loaded Fries. She only said that the kimchi was really cold on top of the fries. Other positive thing is that food is pretty fresh. They did asked how was everything but I didn’t wanted to embarrass my daughter or husband so I stayed shut and said “Thank You” We will not be returning again. I’ve never been upset spending that amount of money or even more for food except for this time. Never again but wish y’all the best because there’s no hate nor bad intentions in my heart. The light shines for everyone! Hope y’all make the changes needed to make it a better quality restaurant....

Ordered from Rico Chow for the first time tonight. I took one bite of the Crab Rangoon and immediately called them (I legitimately needed the staff to know how amazing my order was.) I didn't catch the friendly women's name that picked up the phone. I work at a small family owed sandwich shop, BOH and FOH its extremely hard work. So when a customer calls the restaurant regarding their recent order...You're immediately are like...uh oh. She didn't skip a beat, so professional. The Crab Rangoon was out this world, along with the veggie spring rolls. Usually anything fried ends up soggy by the time you eat it. Not at Rico Chow! When I say everything showed up hot, crispy, and not greasy at all...i speak the truth! I also ordered the wonton soup and it's the best I've ever had. Lastly I had the boneless spareribs with the house fried rice, which are also crazy good. Anyone who leaves a negative review for Rico Chow obviously (is a Karen...) and has no idea what food made with love taste like. As you scroll through the reviews almost all are 5 stars. Don't allow people who are a pain in the butt and complain for no reason stop you from...

I am not one to speak bad about a business especially not one of my own culture….but I came here yesterday while I was working out of area I spent 50$ on food…to get the WORST FOOD POISONING I HAVE EVER HAD….the most excruciating pain and vomiting my stomach was rejecting everything I had ate from here. My husband almost forced me to go to the hospital. I weighed out my other options of how I got sick but had felt fine before and did not eat anything else all day….less than 2 hours within eating the food I was throwing up for 5 hours straight VIOLENTLY which is usually a result of E. Coli, salmonella, or staph…..I am traumatized from even eating outside food really ever again. Please take extra time and care with prep, temperatures, and cleanliness you guys can literally KILL SOMEONE…just cause a restaurant looks nice from the front doesn’t mean it’s as cared for in the back!!! Be careful people I will be contacting the health department today as well. I’m not putting this to bash the restaurant at all just...