Steel Bender Brewyard — Restaurant in New Mexico

This actually happened back in March so it might seem a little petty to bring this up now, but when I was recounting this event with one of my coworkers they encouraged me to write the review anyway, so here it goes. I had never experienced any type of terrible service from this place until that evening in March and I have not gone back since. I invited one of my old friends to Steelbender as he was in town visiting for the week and wanted to catch up. We had ordered food and drinks between him and I. This was around 6pm. Our server, for the most part, was kind and courteous and attentive. My friend and I did what most normal humans do and took 2 hours to eat, drink and catch up. As the evening progressed, we had asked for boxes for our leftovers and closed out our tabs. We stayed at our table after paying our tabs (a little after 8pm) as we were deep into our conversation. There were people starting to form a line for tables as this was a Friday Night. While sitting there, our server (a guy with square glasses) comes up to us and says, "Hey, so we have other people waiting, so it would be nice if you could clear the table so we can seat other people." Now look, I get that you guys are popular or whatever, but the fact that someone else showed up to eat and drink after us is not my problem. I've dined at multiple places in Albuquerque where I've stayed at my table until closing and not once was I asked to "clear my table," for another party. On the contrary, I've had servers in other establishments offer my party water while we chatted and I've often opened up new tabs for more drinks or desserts when servers have done that with a nice tip included for them. I almost did the indecent thing and nearly asked for my tip back from this guy, but it wasn't even worth the time and I didn't want to be the same kind of jerk that this guy was - an eye for an eye leaves the world blind, afterall- My friend and I were very dissatisfied with the experience. We promptly went to Marble where we got to hang out until Midnight and not once were we asked to clear our table.

Want my advice? Dine here if you want to be rushed out as quickly as possible and have your mood ruined. Me personally, I'll be taking my business to any other brewery in this town where I can kick back with my friends...

This is regarding Andrea M’s review, I’m her husband, just wanted to say to Shelby the owner that you’re reviewing the wrong video cause you fail to mention that I stood by my table holding my baby for a very long time waiting for a high chair that never arrived even though we requested one from the girl that sat us down. About 3 or more waitresses passed by and none bothered to ask me if I needed a high chair.

I finally just sat down, our waitress came by and took our water order, still not asking me if we needed a high chair for the baby, she left and didn’t show up for a long time with the waters. We got very annoyed and finally just left the place very upset, especially after what happened at the door when my wife walked in. The girls in the front didn’t greed her at all, just stared at her like a weird creature had walked in and no, I wasn’t all smiles, I was confused as to why my wife was so upset after I walked in cause I was at the door waiting for my son to come in and didn’t know what had happened.

As we were leaving, one of the girls said “it’s not our fault she’s upset” did you hear that in your video review? My wife told me this after we were already in our car, I was going to get off and go back in and say something, but my wife said not to, that it wasn’t worth it.

Shelby says these are her “superstar” servers, hate to be serviced by her bad servers, and Shelby, really don’t appreciate you calling my wife a liar, it’s not very professional of you to do that. First thing an owner or manager of a restaurant should know is the customer is always right.

I read another review on here, about somebody finding a hair in their food, again, they try to justify things by explaining how the hair got in the food, guess they must have reviewed the video as well and saw the action take place!!! Such BS!!!

If we had big smiles and we were so happy to be there, why did we leave the place so upset then? You know why Shelby, cause the service SUCKS!!! That’s why. I would be very happy to come by and see this video of us looking so happy to be there, because I know for sure it wasn’t us.

As for my family and I, we will never be setting foot in your establishment again, especially when the owner/managers don’t know how to treat their customers and...

I have a local business not too far from this brewery and have tried 4 times to go but always over 2 hour wait, even on a Thursday. So, per the advice of the hostess, we tried a Tuesday. Got in right away, 6:30. All of us were there by 6:40, ordered wine and beer. Very hard for our waiter to understand that I wanted to taste one of the red wines before ordering it over a Pinot Noir which I usually order. When I finally, 15 minutes later, asking another waiter where my wine might be, got my wine, I got a taste along with a full glass !?!?!? Anyway, we ordered about 20 minutes later and never got our food until 8:10. Not only that but 2 people got their food and the other 2 got theirs about 10 minutes later. Apparently there is some problem with their computer system, per our waiter, that it keeps separating the food orders, find that hard to believe. Maybe he forgot to put in our order, not sure what really happened there. People who came in later than us, received their food and were actually gone before we got ours. The food was okay, the service was unbelievably horrible compared to all of these other reviews here. I personally will not go back here. I also felt that it had a cafeteria type atmosphere with alot of empty space which would accomodate alot more table. This is honestly my first review ever of a restaurant, ever and I really hope that the owners take to heart what my opinion was. Our waiter, Carlos or Cody, something like that, I don't think really cared how long we were there. 2 1/2 hours last night. I am sorry but when I am paying for food and wine, I expect better than what we received last night. Honestly I don't think it is worth the wait. Just my opinion. As I can see on these reviews, the owners do not ever respond to any of the negative comments so not sure they care either. I wish them continued success. YES, it...