Starbucks Coffee Company — Restaurant in New Trier Township

Rude employees who dont know how to do the basics of their job. I was told they couldn't figure out the credit card machine and if I didn't figure it out myself they wouldn't serve me. Luckily I'm the GM at a restaurant downtown Chicago and am very familiar with the chip card readers and got it to work. Credit cards do not have pin numbers and it's very easy to bypass if done correctly. Being a former Starbucks Shift Supervisor I would never throw a cc reader at a customer and tell them to figure it out, I guess training is not what it used to be. Then they got 2 out of the 3 drinks I ordered completely wrong, and I had to wait while I had them remake them. I like Starbucks for its customer service and its uniformity but this was a complete fail. The crew on 10/7 in the evening needs some customer service and beverage training before being left alone like that. I expect more Starbucks I will not be returning to...

Horribly slow service here, I pulled up with my girlfriend and we each ordered an iced coffee in the drive thru. The line was long, but it moved extremely slow, yes there were about 7 cars in front of us, but it took at least 15 minutes to get to the service window. At that point you'd think oh we'll be out quick right? Nope! Instead I see about 6 or seven employees inside, most or them talking to one another while looking mildly annoyed and being unproductive. We sat at the window for over 5 minutes waiting for a full staff to make two iced coffees, and not before they screwed up, giving us too much ice when we asked for easy ice. I can forgive a mistake, but the immensely slow speed by a full staff was beyond irritating. I'll go to the one further up lake to the west from now on; no drive thru, but at least I don't have to wait over 20 minutes for 6+ employees to serve...

Went to this Starbucks on 10/7/22 and was in the drive thru with my mother, as she proceeds to order her drink not even being able to finish her sentence an employee who had the drive thru headset screams and cuts my mom off saying “Is that it?!” As if they wanted to rush my mom’s order. I say back “Can you wait?” Because that’s rude and they’re impatient.

In to which another guy attempted to take our order but at this point I decided to go in. I go in and I tell the guy with the BLUE/GREEN hair at the register that someone on the headset is loud and rude. He didn’t apologize he just looked and said “yeah okay” with a blank look on his face. Clearly he didn’t care. These employees are extremely rude. I would not recommend this Starbucks. I know of the store manager and it makes sense that her employees are rude cause she’s not the nicest...