Dunkin' — Restaurant in New York

My wife and I go every night to this location to get an iced coffee and we honestly keep coming back for Hafiz. We always order a med French vanilla iced coffee and he makes it perfect every time. After sometime he memorized our order and we didn't even have to ask. It's been months since we moved here and he is consistent. Unlike the rest of the team which seem to not want to provide the same level of service as him. We go to many dunkin stores across the city and quite frankly don't receive the same level of service as Hafiz. He recently recommended the coconut cream and we are hooked now. Thank you Hafiz your awesome and deserve recognition! You ease the frustration of an iced coffee possibly not done correctly. Seamless...

Employee, Mr. Sarafat P., 5:28:15 am was horrible. Lost 2 customers because of his mannerism and not knowing how to complete one order with one customer and then go to next person. He told me my Dunkin donut card was invalid and it's an automatic refill and just used it a couple of days before. I did not get the points for my doughnut on the card, U had to pay cash.HE did not know how to scan or input the number. HE should not be in store by himself. Also was not sure about hot green tea. I had to ask for my receipt and nor did he say thank you for coming. Manager should have known this man should not be there alone. They did have...

I attend church near by and on sundays we always stop and have some donuts . Two sundays in a row we got mice bitten donuts,the first i was assuming it was broken, but when t saw the next sunday that i got one that was bitten all over and the cashier try to hide it by placing the bitten side down. I took it back to the manager /owner and he wanted to change the one donut instead of giving me a full credit I insisted on getting a full credit. i will be reporting this location to the Department of health, WARNING DO NOT BUY ANY FOOD AT THIS LOCATION. YOU...