El Castillo del Pollo Restaurant — Restaurant in New York

Restaurant: El Castillo del Pollo Restaurant

Location: 128-08 111th Ave, South Ozone Park, NY 11420

Phone: (718) 845-4071

So Right Of The Bat The Place Is Super Clean And No Bad Odors, All The Dishes Looks Really Delicious, Staff Is Knowledgeable And Helpful

It's Somewhat Of A Old School Interior...It's White Tiles, Plastic Food Trays And Plates Which Gives A High School/College/Hospital Dining Space LOL....But AGAIN It's Very Clean

So This Is Another Dominican Place And TBH I Think It's A Little Hidden Gem...There Really Isn't Much Other Options Around

They Had Lot's Of Pickup Orders Which Is Good To See And While Here It Had Other Folks Dining In

I Had My Typical Dominican Breakfast Which Was Mangu, Salami, Sausage, Two Sunny Side Up Eggs All Topped Of With Pickled Red Onions....Ohh And A Lg Coffee

I'll Give Them A Solid 6.5-7 Out Of 10 BUT Understand This Is JUST For The Dish....Everything Else Was A Pleasant Experience And Would Give That Aspect 8.8 Out Of 10

I'm DEFINITELY Going Back To Try Their Other Meals...They All Looked Delicious

I Highly Recommend Them And...

The staff is not very nice or polite. Staff is rude, they are more concern about sharing their personal liveswith eachother then providing a good customer experience. Since they are all talking you have to keep repeating youself. The prices are not consistent, 2 people can charge 2 different prices for the same order. The food states very good but their lack of customer service and professionalism makes for a bad overall experience. I tried ordering for delivery and I had to repeat the order 4 times regardless of what language I spoke. Delivery time was fast but my order was wrong. They correct it and the delivery person was very pleasant. Everything looks very clean and they have a large variety of plates. You can dine in or take out. They have a large selection of beverages and a few desserts. They also offer breakfast. If I ever HAVE to order from here it will be...

4 stars for food from 3 years ago.. 1 star for food now.. not to mention people of same decent (spanish).. giving the best reviews HINT.. I wonder if they make spanish speaking people show Id, debit card, and yourself while ordering take out for delivery. The food is so salty and dry now. You open a resturant in a urban/Indian location and treat the ppl in the community horrible.. you win some and you lose some in a business just like us as customers win some and loose because we dont know what the food will taste like on arrival MOST OF THE TIME NOW ITS A WASTE OF MONEY!!!. Dont feel comfortable with official debit card purchases.? DONT ACCEPT CREDIT OR DEBIT PURCHASES!! SIMPLE .. PROBLEM SOLVED.. you guys won't make me feel like a thief when I work hard for mines for a $15...