Luke's Lobster Midtown East — Restaurant in New York

Monday August 11th, at 6:15 pm we tried to place a takeout order from Luke’s Lobster Midtown East over the phone. We called a few times but no one answered. We walked from the Wyndham hotel to see if the restaurant was open. We arrived at 6:30pm and placed our order. They are on a preferred vendor list for Wyndham timeshare owners, so we gave them a digital gift card that we received from Wyndham to pay for our food. The workers said they were experiencing an issue with the bar code and that it would take a while so I would need to come back. We went to another restaurant on the preferred list to pick up a prior order and the digital card worked just fine. Meanwhile we informed Wyndham of the issue and they tried to reach the restaurant to help them but no one would pick up. So, we walked back over to the restaurant to see if the issue was resolved and we were hit with the rudest and most unprofessional service from one of the workers. She rudely said the issue isn’t fixed so there’s nothing we can do for you. We replied, “the card worked at another restaurant just fine”. Only to be cut off by another rude reply of “well it doesn’t work here, we’re about to close so I don’t know what to tell you”, and then she walked off. We were looking forward to our lobster rolls and chowder but I guess we’ll never taste it because they wouldn’t serve us and we’ll never go there in the future when we visit NY again. So...

Can’t offer enough praise for Luke’s Lobster, and the only negative is that I wish I could afford it more (Yes, it's pricey, but well worth it). However, even as an occasional treat I’ve had only positive experiences over the past 10+ years since I wandered into the damndest shack I've ever seen down below Wall St. If I've ever had a better lobster roll, (the best of the main offerings, for me), it was probably in Maine. The bisque is unique, and quite different from even top flight versions devoid of corn starch, but I rate it just as highly

The Midtown East location stands out. Being disabled, it’s always a great kindness when service goes above and beyond. A manager named Danielle has been especially kind, but I must offer the highest praise to James, who never fails to provide consistent, 1st Class service, and is also one of the friendliest & most professional food service people I've ever been fortunate enough to deal with. Again, only wish my budget allowed more trips here, but Luke’s has never...

Polite guy behind the register but Rude lady behind the kitchen, when I ordered I paid for and specifically asked if the combo came with a drink and if it’s any drink and the guy at the register said yes then when I walked to the cooler and was looking at the options the lady yells at me that I’m on my allowed to have a water when the receipt clearly says soft drink , she would not allow me to have the drink I paid for and was pretty rude as well, the guy at the registered seemed confused and apologized but the woman was rude also I want a refund for my drink!!! Still here the lady just yelled at me again and is currently yelling at a grub hub delivery guy picking up an order she’s extremely rude, ok got the food finally the chowder is full of sand disgusting every bite is crunchy with sand, total disappointment coming...