Shake 'N Swirl — Restaurant in New York

I’m writing this review to express my deep concern regarding an incident that occurred at your store involving one of your associates, Jose. Unfortunately, my son and I had a rather unpleasant experience during our recent visit.

While we were at your store, Jose, the associate cleaner, displayed a significant amount of rudeness towards my 3-year-old son. This behavior was highly disrespectful and completely unacceptable, especially considering it was a special occasion for us.

As a customer, I believe it is crucial to address such incidents promptly and ensure a positive shopping experience for everyone. I kindly request that you thoroughly investigate this matter and take appropriate action against the associate involved.

Respectful and courteous treatment of customers is of utmost importance, and incidents like these tarnish the reputation of your store. I trust that you will take this matter seriously and work towards preventing similar occurrences in the future.

I appreciate your attention to this issue and look forward to a...

We have been here 2x. Frozen yogurt is great, similar to Pinkberry. Toppings are fresh, and there are many choices. What throws me off is the service. Both times we came to this place, I didn't feel welcome. I felt like I was disrupting the owner or the workers being there. We placed the yogurts on one scale without looking at all signs, and we were told to put our cups to another scale if we were paying cash and looking at us like we are idiots. Shouldn't be a big deal to ask nicely. It is a very local, neighborhood place so close to home that is completely lacking that connection with the community....

I am soooo grateful for this place!! I lived in Flushing my whole life and when frozen yogurt spots started popping up.. man oh man was I happy! But then they started disappearing in Flushing however there are of course still other places in Queens but but but I think this is my favorite spot! Super clean, amazing customer service, and sooo many different flavors and toppings! Oh and huge parking lot so that’s...