Smoke BBQ Pit — Restaurant in New York

I ordered a Beef Brisket Platter from this place today and I am thoroughly disappointed I should have just cooked myself as it would have tasted a lot better and be more filling. It was less than half a pound of meat. The brisket had zero smoke flavor to it as the website boosts their smoked meats have. The potato salad was tiny in portion as well the laughable piece of cornbread they decided to throw into the take out bag.

The taste of food was lacking. Zero smoke flavor as I stated before. The corn was literally just boiled in water. It had no seasonings or salt and not even at least buttered once out of the pot. the portion on that was also a joke. I had not maybe half a corn. I wasn't worth a full corn. I guess I needed to pay them $60 for a full corn on the cob. I have gone to fast food chains like Texas Chicken & Burgers and received a bigger corn on the cob and seasoned at that. The corn bread was tiny. The meat had no flavor without the sauce and the sauce was just sweet with no real flavor to it at all. The potato salad was oddly tangy and also lacking flavor. This restaurant's show of good Southern smoked foods is disgraceful.

Even the chain restaurant Dallas BBQ's has better food and portion sizes for the prices they charge. I spent $30 for a meal that couldn't even feed one person. It was more a sampler than a platter.

Now I am literally about to cook my own Southern BBQ because this one left me wanting actual Southern BBQ. I will never waste another penny...

I placed an order over the phone and included in my order was 2 sweet potato pies. When I checked my order before leaving the restaurant, I saw that the 2 pies were missing from my bag. I let the young lady at the take out desk know and she went to go get them. She took a long while to come back and when she did she only had the pies in her hand. I asked her if the pies still came with ice cream and she said "we ran out". I then asked her when she was going to inform me that I wouldn't be getting ice cream and she shrugged her shoulders as if she could care less. I didn't receive an apology or an offer to substitute the ice cream for something else. She offered nothing. It was at this moment that I put the tip money that I was going to give her back in my pocket. As a customer, I left disappointed in the fact that this young lady (who represented the business at that moment) didn't care enough about a customer to try and make this less than positive experience more positive. The issue for me is not about not getting ice cream. It is about the lack of customer care that I experienced. Like all customers, I spent my hard earned money in this restaurant and expect for my customer experience to be a positive one. Customer service training and implementation is definitely recommended! I sent this review as an email to the restaurant to let them know what my experience was. It's days later and I'm still waiting for a...

I recently ordered from The Smoke Pit, expecting a satisfying Southern meal based on their appealing photos and online menu, but unfortunately, my experience was profoundly disappointing. I ordered the fried shrimp, macaroni and cheese, and candied yams, and I wish I could say something positive—but the entire meal is now sitting in the trash, and I’ve lost my appetite altogether.

The fried shrimp tasted alarmingly off. They were soft and had a spoiled taste, suggesting they had been left sitting for far too long. Fresh seafood has a certain bounce and crispness, and this sadly missed the mark entirely. The macaroni and cheese was even more underwhelming; it had the consistency of processed Velveeta and lacked any of the creamy, homemade appeal one would hope for. Lastly, the candied yams were a sugary, hard mess, with no tenderness or balance in flavor—just cloying sweetness and an unpleasant texture.

Establishments like this shouldn’t put out glossy, carefully staged photos if they can’t even come close to delivering on taste and quality. As a customer, I feel misled, and I'm left with a lingering aftertaste that honestly makes me want to rinse my mouth out. I won’t be returning, and I advise others to think twice before ordering here. Certainly! Here’s a line you can add to the end:

To make matters worse, I feel like I've completely wasted my money on food that was nowhere near worth...